Mayors Jewelers ยท 1 week ago
Service Consultant (1170)
Jacksonville, FL
Full-time
Onsite
New Grad, Entry LevelMayors Jewelers is a luxury jewelry retailer, and they are seeking a Service Consultant to ensure excellent client service and manage service orders. The role involves maintaining high standards of aftercare, coordinating client communications, and collaborating with various departments to enhance operational efficiency.
E-CommerceJewelryWholesale
Responsibilities
Identifying, sharing best practices throughout the business, and demonstrating excellent teamwork across the showroom and support services
Provide an exceptional client service experience by exceeding client expectations
Obtain a firm understanding all watch functions and ability to teach others when necessary
Measuring wrist sizes, changing straps and sizing bracelets
Utilize up-selling and cross-selling techniques for aftercare and special-order services to generate revenue
Constant and clear communication regarding status updates with clients, management and sales associates on an as needed basis
Client outreach/follow up to ensure satisfaction of services and to promote further business
Maintain organization of Aftercare area and toolkits as well as spare parts catalogue
Monthly audit of repair tools
Weekly audit of repairs via Perpetual Inventory and bi-weekly follow-up with repairs at vendors/clients
Duties such as but not limited to wrapping timepieces for protection, warranty activation, preparing timepieces post-transaction, preparing and shipping repairs
Ensure a cohesive working relationship between Aftercare and other departments/boutiques
Ensure a strong and collaborative relationship with the Service Centers
Respond to client queries by telephone or email within the agreed upon timeframe
Oversee the client repairs process from beginning to end
Handle and resolve client complaints with a sense of urgency
Maintain all documentation, objectives, initiatives, PCI compliance and audit policy within the Aftercare department
Assist the manager with general fulfilment duties
Represent company and brand values
Attend departmental meetings, represent the brand at interna external meetings and or trainings
Recommend changes to systems and procedures to improve the efficiency of the showroom operations. Continually review operational practices to ensure best practice is delivered at all times
Implement the Equal Opportunities policy into your daily activities whenever possible
Be responsible for your own health & safety and that of your colleagues, in accordance with the Health & Safety and relevant directives
Work in accordance with IT policies and to ensure all new systems and data are secure
Other projects or tasks as assigned by management
Qualification
Required
Ability to manage and deliver operating costs, identifying suitable efficiency improvements
Excellent project, planning, change and time management capabilities
Exceptional communication and interpersonal skills
IT literate
Highly numerate with ability to understand and analyse performance and make effective decisions to ensure KIPs are delivered
Results focused, understanding what is important to the business and to the client
Flexible/Adaptable to change
Required to stand up for long periods of time
Ability to travel when required
Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends
Preferred
Experience with luxury watches
Technical knowledge of timepieces and ability to change or size straps/bracelets
Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security
Company
Mayors Jewelers
ABOUT MAYORS Mayors is known for our wide assortment of the world's most iconic brands of jewelry and timepieces, as well as our commitment to client service excellence.
Founded in 1910
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2018-01-01Acquired
Company data provided by crunchbase