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Solera Holdings, LLC. · 4 months ago

Claims Representative II

Schaumburg, Illinois

Full-time

Onsite

Mid Level

Solera Holdings, LLC. is a global leader in data and software services, aiming to enhance the vehicle lifecycle experience. The Claims Representative II will manage the claim process for the Managed Repair Program, ensuring accurate and timely handling of claims while providing excellent service to stakeholders.

Artificial Intelligence (AI)Auto InsuranceAutomotiveEnterprise SoftwareInsuranceInsurTechRisk ManagementSaaSSoftware

Responsibilities

Manage repair process from start to end to ensure effective and professional service

Ensure that assignments are handled appropriately, based upon interaction with insurance carriers, vehicle owners, and auto repair facilities

Organizes and works with detailed records, maintaining proper documentation within each claim transaction

Verify accuracy of assignments received, and keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Confers with customers by telephone or via email to provide information about claims, to modify assignments, cancel assignments, or obtain details of complaints

Correspond with the insurance carrier, insured and repair facility via email and phone

Work efficiently in multiple systems to achieve a singular goal

Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary

All other related and/or additional responsibilities that may be required or assigned

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Qualification

Claims managementCommunication skillsBilingual (English/Spanish)Attention to detailJudgmentMulti-taskingInterpersonal skillsDecision-making

Required

Minimum Education: High School or equivalent

Excellent communication skills — pleasant speaking voice, can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients

Ability to multi-task in a fast-paced, stressful environment

Excellent interpersonal skills, judgment and decision-making skills (always displaying a positive attitude)

Strong attention to detail

Willingness to cross-train in other platforms

Ability to concurrently communicate telephonically and type

Ability to meet and possibly exceed department goals and guidelines

Ability to sit for multiple hours at a time and to work multiple hours a day at a computer keyboard

Ability to remain alert and focused during the work day