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Fyxer AI · 1 day ago

Scaled Customer Success Manager

New York, United States

Full-time

Onsite

Mid Level

$100K/yr - $100K/yr

3+ years exp

Fyxer AI is a rapidly growing startup focused on transforming customer relationships into strategic partnerships. The Scaled Customer Success Manager will onboard and activate a diverse portfolio of customers, drive retention and expansion, and leverage existing resources to enhance customer success programs.

Artificial Intelligence (AI)Information TechnologyProductivity ToolsSoftwareVirtual Assistant

Responsibilities

Own onboarding end-to-end for this segment, making sure customers activate fast and get value early

Run structured launch sessions with admins and champions, tied to clear objectives

Spot expansion signals early

Own a large portfolio of SMB accounts and be accountable for their health, renewal readiness, and growth

Stay ahead of renewals by mapping value milestones to timelines and calling risks early

Run clean save plans when needed, and make sure customers feel supported

Grow accounts through value: usage patterns, outcomes achieved, and the next logical steps

Default to using our existing playbooks, assets, and self-serve content, then make them better as you learn what lands

Work with Digital to build and run 1:many programs that move cohorts efficiently

Test, measure, and iterate on programs and playbooks based on clear success metrics

Feed the loop: share customer feedback with Product and help evolve the CS tooling/workflows that make this segment scale

Qualification

Customer Success ManagementAccount ManagementProject ManagementData-drivenSaaS ExperienceCommercial MindsetScaled-CS MindsetStartup-readyTooling-comfortable