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Gifthealth · 1 month ago

Patient Care Pharmacy Operations Specialist

Columbus, OH

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Gifthealth is revolutionizing healthcare by simplifying the management of prescriptions and health services. The Patient Care Pharmacy Operations Specialist will support call center agents and ensure exceptional service delivery to patients through effective communication and collaboration.

Health CarePharmaceuticalSoftware

Responsibilities

Issue Triage: Identify and assess the nature of customer issues, providing accurate and timely information to agents to ensure clear and effective communication with patients

Customer Service: Engage directly with patients via phone, chat, or other communication channels to address inquiries, resolve issues, and provide compassionate, high-quality support

Agent Support: Serve as a knowledgeable resource for call center agents by answering questions, resolving escalations, and assisting with complex pharmacy-related inquiries

System Navigation: Utilize multiple pharmacy and communication systems to research patient information, verify data accuracy, and ensure seamless workflow across platforms

Quality Assurance: Maintain a high standard of accuracy and professionalism in all interactions, ensuring compliance with pharmacy policies, procedures, and regulatory requirements

Collaboration: Partner with cross-functional teams, including pharmacy, operations, and customer service, to resolve issues efficiently and enhance the overall patient experience

Process Improvement: Identify opportunities to streamline workflows, improve accuracy, and enhance communication between agents and patients

Documentation: Accurately record interactions, resolutions, and relevant details in appropriate systems to support transparency and operational excellence

Patient-Centered Focus: Uphold Gifthealth’s mission by ensuring that both agent and patient needs are met with empathy, efficiency, and exceptional service