Blue Origin · 1 day ago
Customer Service Representative
Massachusetts, United States
Part-time
Hybrid
Senior Level, Lead/Staff
$198K/yr - $346K/yr
8+ years expBlue Origin is a company that focuses on transforming how we work through innovative AI-enhanced technology. They are seeking a Customer Service Representative to enhance customer experiences by advancing conversational AI and ensuring effective user interactions. The role involves building AI/ML solutions and collaborating with product teams to deliver high-quality services.
AerospaceManufacturingNational SecurityRenewable Energy
Responsibilities
Build the best cloud-based AI/ML solutions to power intelligent enterprise services
Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users
Creating and maintaining large-scale data processing pipelines that ensure that data is processed accurately, efficiently, and securely
Build the best cloud-based AI/ML solutions to power intelligent enterprise services
Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users
Qualification
Required
Proficient in prompt engineering and developing LLM based features
10+ years of related experience with a bachelor's degree; or 8 years and a master's degree; or a PhD with 5 years' experience; or equivalent work experience
Experience building new products that use challenging algorithms in hands of customers
Proficient with methods of prompt tuning LLMs
Knowledge of core AI/ML techniques and algorithms
Expertise in coding efficient, object-oriented, modularized and quality software. Knowledge of unit testing, profiling, and code tuning
Preferred
Experience with methods of training and fine-tuning large language models, such as distillation, supervised fine-tunning and policy optimization
Experience in using AI productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Benefits
Health plans
Flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
Blue Origin
Blue Origin is an aerospace company that focuses on lowering the cost of spaceflight and helping to explore the solar system.
10001+ employees
H1B Sponsorship
Blue Origin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$185.35MKey Investors
NASAUnited States Space Force
2024-02-20Secondary Market
2024-01-24Undisclosed· $18M
2021-12-03Grant· $130M
Leadership Team
David Limp
Chief Executive Officer
Tim Collins
Vice President, Global Supply Chain
Recent News
The Orlando Sentinel
2026-01-05
IEEE Spectrum
2026-01-03
Company data provided by crunchbase