Wild Fork · 2 months ago
Team Lead
Plainview, New York
Full-time
Onsite
Mid, Senior Level
$22/hr - $22/hrWild Fork is seeking a Team Leader to support store leadership by overseeing daily operations and ensuring store objectives are met. The role involves training team members, delivering exceptional customer service, and collaborating with leadership to drive sales results.
Retail
Responsibilities
Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service
Be a true subject matter expert in all our product categories, having extensive knowledge of all our programs and cascading this down to team members
Take ownership and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers
Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints
Ensure all employees adhere to the company’s policies and guidelines
Conduct on-the-job training for all new joiners to work with discipline. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company
Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training
Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.)
Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc
Collaborate with SSL to evaluate employee performance and identify training needs
With humility supervise and motivate Sales Leaders to perform their best
Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location
Coordinate daily customer service operations (e.g., sales processes, orders, inventory)
Have a working knowledge of company goals, KPIs and the store’s performance and determination to drive sales results. Track the progress of weekly, monthly, quarterly, and annual objectives
Available to serve as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc
Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer
Execute other related duties as assigned
Qualification
Required
Enjoy interacting and engaging with customers and team members
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays
Work with integrity as part of a team towards a shared vision while respecting the opinions of others
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas
Preferred
SAP
Order Management Systems
Microsoft Office
High school degree or GED
Previous retail supervisory experience
Benefits
Medical, Dental & Vision Insurance
401k Retirement Plan
Higher Education Programs
Vacation Time, Paid Holiday & Birthday PTO
Monthly Bonus Potential
WF Unlimited- Free Shipping
Chew On This- One give away product a month
Wild Chef - Allowance per month to shop in our store
Company
Wild Fork
Our purpose: Nourishing a Better Life. Our vision is clear: To be the first option in Meat & Seafood close to you.
Founded in 2017
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Olga Gonzalez, MBA
CEO and President WildFork USA
Edward Deutscher
Global Head of Innovation Technology / CTO
Company data provided by crunchbase