Pacific Office Automation · 1 month ago
Technical VP Service
Seattle, WA
Full-time
Onsite
Mid, Senior Level
$125K/yr - $160K/yr
5+ years expPacific Office Automation is the largest independently-owned document imaging and technology dealer in the nation, seeking a Technical VP Service to oversee their WA market service department. The role involves managing service employees, improving operational efficiency, and fostering a customer-centric culture within the organization.
CRMInformation TechnologySoftware
Responsibilities
Oversee our WA market service department
Recruit, motivate and train our technical force
Evaluate cost of operation and establish work assignment benchmarks
Set compensation structure standard with the industry
Set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
Lead through influence across multiple organizational layers (managers, supervisors, technicians)
Build bench strength among service managers and supervisors
Implement continuous improvement methodologies
Communicate the elements of a P&L effectively
Leverage analytics to drive operational improvements
Champion customer-centric culture throughout the service organization
Collaborate closely with sales teams on account management and growth opportunities
Participate in strategic planning and organizational decision-making
Manage organizational change initiatives effectively
Communicate vision and strategy clearly to large, distributed teams
Build and maintain relationships with key customers, vendors, and partners
Qualification
Required
5-10 years' experience in copier/printer repair industry
Prior experience managing 25+ service employees
Min. 5 years' experience in management or supervisor role
Demonstrative ability to recruit, motivate and train our technical force
Evaluate cost of operation and establish work assignment benchmarks
Self-starter with strong problem-solving abilities
Ability to set compensation structure standard with the industry
Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
Ability to lead through influence across multiple organizational layers (managers, supervisors, technicians)
Builds bench strength among service managers and supervisors
Implements continuous improvement methodologies
Deep understanding of what it takes to be competent and effective as a manager in the field
Focuses on long-term planning
Understands and effectively communicates the elements of a P&L
Leverages analytics to drive operational improvements
Champions customer-centric culture throughout the service organization
Collaborates closely with sales teams on account management and growth opportunities
Participates in strategic planning and organizational decision-making
Manages organizational change initiatives effectively
Communicates vision and strategy clearly to large, distributed teams
Builds and maintains relationships with key customers, vendors, and partners
Benefits
Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA/HSA Programs
Company
Pacific Office Automation
Pacific Office Automation deals in office management solutions, offering state-of-the-art technology
1001-5000 employees
H1B Sponsorship
Pacific Office Automation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Late StageLeadership Team
T
Terry Newsom
CEO
Recent News
2026-01-16
2025-09-09
Pacific Office Automation
2025-09-09
Company data provided by crunchbase