ECP ยท 1 month ago
Software Implementation Specialist - Billing Product
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
2+ years expECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. The Software Implementation Specialist - Billing will lead new customers through the successful implementation of ECP's platform, focusing on the Billing product, ensuring efficient onboarding and accurate billing workflows.
Electronic Health Record (EHR)Health CareMedicalRisk ManagementSoftware
Responsibilities
Own end-to-end billing implementations, including system configuration, data validation, billing workflows, and customer training
Serve as the billing and financial operations subject matter expert during implementation, supporting financial system cutovers, gathering custom journal entry and reporting requirements, and supporting reconciliation needs for customer go-lives
Lead end-to-end accounting integration discussions with customers to define data flow, configuration requirements, and financial reporting impacts
Lead implementation project planning and execution, managing timelines, dependencies, risks, and stakeholder expectations to ensure high-quality delivery
Proactively identify and resolve billing-related issues that could impact revenue accuracy, financial reporting, or customer trust. Escalate high-risk items with clear context, financial impact, and recommended solutions
Drive rapid adoption by ensuring customers understand not only how to use the billing system, but why it supports their financial and operational objectives
Partner with Product and Engineering to provide informed feedback on billing functionality, edge cases, and scalability needs based on real-world customer implementations
Analyze implementation outcomes to surface insights, improve repeatability, and continuously refine implementation best practices
Maintain accurate and up-to-date implementation documentation, customer records, and project updates within CRM and project management tools
Act as a trusted advisor to customers, communicating confidently with operational and finance stakeholders via Zoom, email, phone, and occasional on-site visits
Qualification
Required
Bachelor's degree required
2+ years of customer-facing experience in SaaS, fintech, healthcare tech, or financial systems
2+ years of hands-on experience implementing billing, payments, or financial operations software
Proven project management skills managing scope, timelines, risks, and cross-functional dependencies in complex software implementations
Strong understanding of billing concepts such as invoicing, credits, payments, AR aging, journal entries, adjustments, and reconciliation
Strong understanding of accrual accounting using debits and credits
Experience leading software implementations or complex customer projects
High attention to detail with the ability to balance accuracy and speed
Excellent written, verbal, and executive-level communication skills
Comfort working cross-functionally with Product, Engineering, Customer Success, and Support teams
Experience with CRM, implementation and/or project management tools
Ability to travel up to :25% based on customer demand
Preferred
Experience with ECP or assisted living / healthcare billing systems is a plus
Company
ECP
ECP is an EHR, eMAR, CRM, and Billing software for Assisted Living, Group Home, and IDD.
51-200 employees
H1B Sponsorship
ECP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknown2025-12-08Acquired
Leadership Team
Adam Aisen
Chief Executive Officer
Recent News
Company data provided by crunchbase