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University of Tennessee, Knoxville · 1 month ago

Associate Bursar of Student Experience/Account Services - UTK

Knoxville, TN

Full-time

Onsite

Mid, Senior Level

$80K/yr - $95K/yr

3+ years exp

The University of Tennessee, Knoxville is seeking an Associate Bursar for Student Experience/Account Services. This role is responsible for overseeing customer service staff, managing escalated issues, and enhancing the student financial experience while ensuring compliance with policies and regulations.

Higher Education

H1B Sponsor Likely

Responsibilities

Lead the delivery of front-line financial services, ensuring timely and accurate responses to student and parent inquiries

Serve as the primary resource for students, parents, and staff with inquiries regarding tuition, fees, payment options, and account balances

Resolve escalated customer service issues with professionalism, empathy, and efficiency

Champion initiatives that improve the overall student financial experience, with a focus on access, equity, and satisfaction

Educate students and families on billing processes, financial aid disbursement, refund policies, and payment plans

Provide leadership in setting team goals, monitoring progress, and maintaining service standards

Work closely with the Bursar and other campus offices (Financial Aid, Registrar, Finance, One Stop) to support seamless financial operations

Supervise and train front-line customer service staff and student workers

Foster a culture of student-centered service, professionalism, and continuous improvement

Qualification

Student financial servicesBursar operationsStudent information systemsData security complianceReporting tools proficiencyProblem-solving skillsInterpersonal skillsCommunication skillsProject management skillsAttention to detail

Required

Education: Bachelor's degree in Business Administration, Finance, Accounting, or related field required

Experience: Minimum 3–5 years of experience in student financial services, bursar operations, or higher education finance. Experience in a customer service–focused role, preferably in a higher education or financial services environment

Strong interpersonal and communication skills with the ability to interact effectively with diverse populations

Knowledge, Skills, Abilities: Demonstrate experience with student information systems (e.g., Ellucian Banner, Oracle, TouchNet, Argos). Strong understanding of data security, FERPA, and PCI compliance requirements. Proficiency with reporting tools (e.g., Cognos, Tableau, SQL, Excel). Strong problem-solving, analytical, and project management skills

Preferred

Education: Master's Degree

Experience: Prefer 7 years' related experience in reconciliation, compliance and fee waiver experience in Higher Education in addition to payment processing experience. Considerable knowledge of federal, state and university rules and regulations

Knowledge, Skills, Abilities: Functional expertise in bursar/student accounts processes; Strong system and data analysis skills; Ability to translate functional needs into technical requirements; High attention to detail and data accuracy; Strong problem-solving and process-improvement mindset; Ability to manage multiple priorities and deadlines

Benefits

Find more information on UT Benefits here

Company

University of Tennessee, Knoxville

Glassdoor4.3

As the state’s land grant, research-intensive institution, the University of Tennessee, Knoxville, is a university that leads.

Founded in 1794

Knoxville, TN, US

10001+ employees

https://www.utk.edu

H1B Sponsorship

University of Tennessee, Knoxville has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (143)

2024 (100)

2023 (100)

2022 (83)

2021 (77)

2020 (108)