City of Atlanta Department of Watershed Management · 1 month ago
DWM Water Service Representative II (OCCBS)
Atlanta, GA, United States
Full-time
Onsite
Mid Level
$43K/yr - $53K/yr
4+ years expThe City of Atlanta Department of Watershed Management is seeking a DWM Water Service Representative II to perform public contact and record keeping work related to water utilities. The role involves responding to customer inquiries, managing utility accounts, and ensuring accurate data entry and reporting.
GovernmentOffice AdministrationWater
Responsibilities
Respond to questions, complaints, or requests for service; analyze data to determine proper response to inquiries
Research requests, problems, and complaints and initiate appropriate action; generate work orders to resolve service issues
Perform data entry functions by keying data into computer system; enter, retrieve, review, or modify data in computer database; verify accuracy of entered data and make corrections
Take on-and-off orders for utility service by telephone, correspondence and in person
Establish deposit amounts from written guidelines for new utility users and deposit refunds
Answer customer questions, investigate and resolve complaints pertaining to utility billing procedures
Use various computer systems computer extensively to enter data of new utility customers and make data changes; interact with customers, coordinate with utility field and billing units, obtain other information to assist customers, research, and use discretion to determine deposit and restoration of service requirements
Prepare orders to install, remove and repair meters, post, disconnect, restore, or verify services and to perform other service-related changes
Audit, analyze and reconcile computer reports; prepare periodic and special reports; maintain various records, logs, and ledgers
Research customer records to resolve customer inquiries and prepare correspondence in response
Communicate with customers via telephone, mail, email, or other means of communication
Assist in the training of new Customer Service Representatives and serve as a resource to staff of other units of the department; assist other positions or work units with various support assignments or special projects on an as needed basis
Perform related duties and responsibilities as required
Qualification
Required
Minimum of 4 years experience with customer service public contact involving the use of personal computers
Knowledge of fundamental principles of human relations
Knowledge of personal computer operation in office applications
Knowledge of office procedures and equipment
Knowledge of English usage
Knowledge of business math
Ability to communicate effectively with utility customers both in person and over the telephone
Ability to understand pertinent procedures and functions quickly and use good judgment interpreting and applying them to a variety of circumstances under moderate supervision
Ability to operate a personal computer, analyze and evaluate data
Ability to make accurate and logical determinations based upon data and interpretive guidelines
Ability to maintain accurate records
Ability to speak clearly and concisely
Ability to simultaneously converse with customers and accurately enter data into a computer
High School Diploma or GED is required
Company
City of Atlanta Department of Watershed Management
Provides drinking water, wastewater, and stormwater services to more than 1 million people over a 650-square-mile area.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Mikita K. Browning
Commissioner (CEO-General Manager)
Kristi Ware Gaboriau, MPA HRM, PHR
Human Resources Business Partner
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