Apply on Employer Site

ScribeAmerica · 1 month ago

Credit and Collections Specialist

United States

Full-time

Remote

New Grad, Entry Level

$40K/yr - $44K/yr

ScribeAmerica is seeking a Credit and Collections Specialist responsible for resolving overdue bills and collecting payments from individuals or businesses. The role involves identifying overdue accounts, communicating with debtors, processing payments, and maintaining accurate records of accounts.

Health CareMedical

Hiring Manager

Heather Krempp

Responsibilities

Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency

Locating debtors and contacting them via phone or mail to address their overdue payments and determine the reason for the outstanding debt

Communicating with the sales department and Operations team to maintain accurate and updated information on client accounts and payments

Processing customer payments, account adjustments and customer refunds where appropriate

Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately

Monitor the firm’s accounts receivable and identify overdue accounts

Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments

Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers

Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer

Resolve customer issues and complaints concerning billing

Update and maintain client purchase orders

Submit regular reports on the status of unpaid accounts and any repayment progress

Train peers and new hires

Assist the Finance Department Managers as needed

Qualification

Debt Collection PracticesNegotiating SkillsCustomer Service ExperienceListening SkillsPatienceStress ManagementCommunication SkillsProblem-Solving SkillsCritical Thinking Skills