NEOGOV · 1 month ago
Senior Community Program Specialist - Quality Improvement- FHS - Limited Term
County of San Mateo, CA
Internship
Onsite
Intern, Senior Level
$50.67/hr - $63.30/hr
5+ years expThe County of San Mateo's Family Health Services Department is seeking a Senior Community Program Specialist to join their team. This role focuses on advancing quality improvement efforts through project management and data analysis to support maternal, child, and family health initiatives.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Direct and review the work of program staff
Plan, develop and maintain plans for a program improvement effort or a major function of a program
Develop and implement planning and research methodology that serves to identify service needs and priorities including the development of survey instruments for use in data collection
Collect, analyze, and visualize data on specific programs
Analyzes changes in regulations; evaluates the impact upon program operations and support programs in drafting policy and workflow changes as required
Arrange and/or provide assistance in identifying and resolving quality assurance issues
Coordinate and work with leadership and staff in community programs to identify problems and barriers or facilitate program improvement goals
Coordinate and facilitate meetings, or sessions for groups involved in specific programs improvement efforts
Evaluate specific projects, project goals, program goals and client impact
Develop reports using electronic health record or other data collection tools and provide support and guidance to community program staff and leadership on using data to drive program decisions and outcomes
Provide technical assistance and consultation to the related community programs
Hold meetings, provides information, identify gaps in services and determine clients' needs
Prepares a variety of correspondence, periodic and special reports, informational publications, program documentation, policies, procedures and other written materials
Perform related duties as assigned
Qualification
Required
2-3 years of hands-on experience applying quality improvement methodologies (e.g., PDSA cycles, root cause analysis) in public health or human services settings
Experience with structured improvement systems (LEAN preferred)
Proven ability to work independently, take initiative, and proactively identify and implement solutions
Shows attention to detail and a commitment to excellence in execution
Skilled in analyzing and interpreting quantitative and qualitative data to inform decisions
Able to translate findings into actionable recommendations and support data-driven planning
Advanced user of Microsoft tools (Teams, SharePoint, Visio, Excel, Power BI, Power Automate) and other productivity platforms
Demonstrates experience in data visualization and digital collaboration
Builds strong, respectful partnerships with individuals and organizations from diverse backgrounds
Demonstrates cultural humility and inclusive practices in team and community engagement
Leads meetings and cross-functional discussions that surface insights, align priorities, and foster innovation
Communicates clearly and effectively in both written and verbal formats
Supports program leaders and decision-makers in interpreting data, setting improvement goals, and implementing strategies that reflect community needs and equity priorities
Manages multiple projects and assignments simultaneously, prioritizing tasks and meeting deadlines in dynamic environments
Understands public health programming for pregnant and parenting families, particularly within culturally diverse communities
Balances strategic vision with operational detail
Assesses complex systems, identifies root causes, and designs sustainable solutions using scientific problem-solving approaches
Actively seeks opportunities to enhance services through data-informed strategies
Champions equity-focused outcomes and empowers others to improve processes that serve maternal, child, and family health
Basic supervisory principles and practices
Principles, practices, and administrative requirements of the program to which assigned
Contemporary social, political and economic trends and problems related to community services
Principles of social planning and program development related to community services
Specialized technical knowledge related to assigned program area
Monitoring and evaluating systems for community services programs
Formulation and function of community and volunteer organizations
Current social and community needs
Principles and practices in community development and services planning
Methods applied to the collection and evaluation of statistical data
Principles of community organization
Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines
Computer applications related to the work
Office administrative practices and procedures, including records management and the operation of standard office equipment
Plan, assign, direct and review the work of others
Train, coach and instruct others
Prepare concise reports and recommendations
Plan, organize, promote and coordinate diverse community program activities
Make independent judgments and work independently
Compile, analyze and interpret data using statistical and research techniques
Establish and maintain cooperative working relationships with members of other departments and diverse community groups
Preferred
Master's degree in Public Health or related field
Benefits
Medical and dental benefits
Defined contribution retirement plan
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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