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Carvana · 1 month ago

Security Operations Center Lead

Tempe, AZ

Full-time

Onsite

Mid Level

$60K/yr - $70K/yr

3+ years exp

Carvana is revolutionizing the car buying experience, and they are seeking a Security Operations Center Lead to join their 24/7 security team. The role involves leading a team that monitors risks, manages incidents, and ensures the safety of Carvana's operations across the nation.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve

Identify and evaluate trends, evaluate outcomes, and develop plans to accomplish team tasks and objectives

Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills

Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values

Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals

Prevent and resolve conflict among team members

Monitor and ensure adherence to systems, policies, procedures, and performance standards

Maintain staff by recruiting, selecting, orienting, and training employees

Positively reinforce and monitor progress toward team goals

Timely and effectively communicate information to other relevant teams and stakeholders

Support leadership and participate in implementation and execution of team/department initiatives, and strategies

Escalate significant high risk issues to senior-level management as necessary and provide recommendations to ensure our teams are safe and our business operations are maintained

Assign and hold team members accountable to work schedules to ensure appropriate staffing to meet relevant KPIs and goals

Provide direction to Associates to ensure the appropriate response to routine and emergency calls, alarm and video triggers

Assess alarm data, information and create independent recommendations to help drive alarm reduction

Assess and lead ROC response to life safety incidents (medical, safety, natural disasters, etc.) and determine proper course of action for Safe and Secure Associates, facilities, police, fire, and EMS personnel as required via telephone, and/or software systems

Ensure team adherence to outlined Service Level Agreements

Maintain various records of communications and events

Perform other duties as assigned

Qualification

Security operations experienceTeam management experienceCrisis Management LeadershipProject management softwareCoaching skillsProcess improvementCommunication skills

Required

High school diploma or GED equivalent

3+ years of security operations or call center experience

1+ years of experience directly supervising/managing a team

Ability to work flexible hours and shifts

Demonstrated ability to coach team members to deliver a consistent, top-notch customer service experience

Experience working closely and communicating effectively with diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines

Ability to take initiative in a constantly-changing work environment while maintaining flexibility and a collaborative attitude

Excellent verbal and written communication skills

Able to help create, develop and implement process improvement(s)