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Penske Logistics · 1 month ago

Customer Service Coordinator - Service Writer

1460 Thorne Rd, Tacoma, WA, 98421, US

Full-time

Onsite

New Grad, Entry Level

Penske Logistics is seeking a Customer Service Coordinator for their Tacoma branch, focused on customer interaction and service management. The role involves scheduling maintenance requests, coordinating repairs, and optimizing shop productivity.

LogisticsSupply Chain ManagementTransportation

H1B Sponsor Likely

Responsibilities

Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity

Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues

Assure that all Penske Rental units are maintained and prepared for customers

Ensure parts are available for scheduled work

Hold vendors accountable for quality and adherence to schedule for outside work

Provide customer service, assuring customers are satisfied and will return for additional business

Maintain shop productivity by optimizing the work plan

Coordinate with district billing clerks as necessary

Other projects and tasks as assigned by supervisor

Qualification

Customer serviceWorkforce planningSchedulingCommunicationProblem solving

Required

Experience in customer service or a related field

Strong communication skills

Ability to develop workforce plans

Knowledge of maintenance scheduling and coordination

Experience in managing vendor relationships

Ability to optimize productivity in a shop environment

Strong organizational skills

Ability to handle billing concerns and service issues

Company

Penske Logistics

Penske Logistics engineers supply chain solutions. It is a sub-organization of Penske Truck Leasing.

Founded in 1969

Reading, Pennsylvania, USA

10001+ employees

https://www.penskelogistics.com/

H1B Sponsorship

Penske Logistics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (24)

2024 (15)

2023 (25)

2022 (20)

2021 (12)

2020 (21)