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Walmart Canada · 1 month ago

Manager, Operations - Fraud, Trust and Safety (Last Mile Delivery)

Bentonville, AR

Full-time

Onsite

Mid, Senior Level

$70K/yr - $130K/yr

5+ years exp

Walmart Canada is seeking a Manager for Operations in their Fraud, Trust and Safety team. The role involves owning the fraud prevention strategy and day-to-day operations to protect the marketplace and customers while minimizing friction for legitimate users, requiring both analytical and investigative skills.

DeliveryRetailShopping

Responsibilities

Set and execute the fraud prevention strategy across identity, onboarding, account integrity, transactional/abuse vectors, and field investigations

Oversee prevention operations: manage queues and controls (manual review, device/sign-in defenses, policy enforcement), to efficiently block bad actors and preserve the customer experience

Conduct deep-dive data analysis to identify trends, investigate potential fraud, and distinguish between actual fraud and false positives

Translate strategy into quarterly OKRs and operational playbooks, incorporating both backend analytics and in-field investigative work

Partner with GI/AP: establish “path-to-prosecution” standards, package evidence and case files, track case outcomes, and collaborate on high-dollar or organized criminal activity. AP partnership includes in-store identity verification pilots and theft investigations

Lead a team of analysts; hire, coach, and develop talent; manage, motivate, and establish clear career paths for direct reports

Utilize tools such as Power BI, Excel, and Tableau for data analysis and presentation building (presentation delivery is a plus but not required)

Collaborate cross-functionally with Legal, Driver Experience, and other teams; maintain strong relationships and share insights regularly

Respond to incidents: triage emerging schemes (e.g., driver/customer fraud, collusion), coordinate mitigations, and communicate impact/next steps to leadership

Ensure governance and compliance: maintain SOPs, evidence handling, and documentation; support audits and policy reviews

Qualification

Fraud PreventionData AnalysisTeam ManagementPower BIExcelTableauInvestigative ExpertiseCommunication SkillsProject ManagementRelationship Building

Required

Bachelor's degree in Business Administration, Engineering, Operations, or related field

2 years' experience in operations, project management, or related area OR 4 years' experience in operations, project management, or related area

5–8+ years in Fraud Prevention / Trust & Safety / Risk Ops, with 2+ years managing analysts or investigative teams in high-volume environments

Experience conducting deep-dive data analysis to identify trends and investigate fraud

Comfort with ambiguity, autonomy, and fast-paced, unstructured environments; ability to prioritize and re-prioritize as needed

Hands-on experience with identity & account-integrity controls, abuse vectors relevant to marketplaces, and field investigations

Strong analytical skills (Excel, Power BI, Tableau) and experience building presentations

Demonstrated partnership with GI/AP or similar corporate investigations functions, including evidence packaging and reporting

Excellent communication skills and ability to influence cross-functional stakeholders

Ability to travel up to 30% for store visits

Preferred

Supervising Associates

Masters: Economics

Project Management - Project Management Professional - Certification

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.