Apply on Employer Site

Amentum · 1 month ago

Computer Support Tech III (SCA Internal)

Andrews AFB, MD

Full-time

Onsite

Mid Level

$40.31/hr - $40.31/hr

Amentum is a company providing essential support to a distributed PC/networking environment. The Computer Support Technician will be responsible for installation, testing, repair, and troubleshooting of PCs and peripherals, as well as providing operational and technical support to users.

Mechanical EngineeringSecurityTechnical Support

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Support responsibilities include software installation and configurations. The technician performs technical, operational, and training support to users of personal computers, either via telephone or on-site for PC desktop hardware and software packages

Duties require the technician to install and test personal computers, printers, and other peripherals, configure operating systems, and load shrink-wrap programs and other application software

The incumbent troubleshoots computer problems, conducts hardware and software diagnostics, coordinates necessary repairs, resolves computer system issues—which includes coordinating between users and components of a local area network—and participates in the evaluation of system configuration and software

Manage unit software (conduct inventories, remove unauthorized software)

Configure workstations, printer servers, software, and operating systems

Process systems requirements (coordinate and validate user requirements)

Perform Functional Area Records Management (prepare, review, and maintain file plans; provide interim e-record procedures)

Carry out other assigned duties

Utilize asset management systems and tracking technologies to manage and monitor assets

Monitor, evaluate, and report on the status of IT assets to ensure compliance with Air Force and DoD policies and regulations

Maintain baseline configurations of all IT assets managed

Document device information, including manufacturer, model, serial number, cost, lifecycle, software/firmware versions, location, and issuance data

Provide client-level support for IT tasks, including hardware and software configurations, initial diagnostics, and repair coordination

Liaise with suppliers and work with customers at various management levels to resolve asset-related problems and determine priorities

Follow official guidance, specifically Air Force Manual (AFMAN) 17-1203, IT Asset Management, that outlines responsibilities for supporting and maintaining accountability of all Air Force IT hardware and software assets. This manual covers lifecycle management and technical refresh activities to maintain accurate data within the configuration management database (CMDB)

Qualification

CompTIA Security+Technical troubleshootingMicrosoft 365 CertifiedPC hardware knowledgeOperating systems knowledgeCustomer service orientationAnalytical abilitiesCommunication skillsTeam collaboration

Required

A minimum of a High School Diploma or GED is required

Must be able to obtain and maintain a secret security clearance. Note: US Citizenship is required to obtain the clearance

CompTIA Security+ required

Hands-on hardware and software troubleshooting experience

Experience working in a team-oriented, collaborative environment

Preferred

Possess excellent technical knowledge of PCs, wireless laptops, servers, and related hardware

Two-years degree in Information Technology (IT) or four years preferred

Microsoft 365 Certified Modern Desktop Administrator Associate certification highly preferred

Ten years of experience in a computer-related field is preferred

Working technical knowledge of current protocols, operating systems, and standards, including Exchange, Windows 10, Microsoft Server 2019, Microsoft Office 2019, Office 365, and McAfee/Symantec antivirus

Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment

Capable of reading and understanding technical manuals, procedural documentation, and OEM guides

Possess analytical and problem-solving abilities, with attention to detail

Strong written and oral communication skills

Strong customer service orientation