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Henry Schein · 1 month ago

US Business Transformation Manager - Global E-Commerce

New York, United States

Full-time

Onsite

Mid, Senior Level

$98K/yr - $153K/yr

8+ years exp

Henry Schein is a global healthcare company, and they are seeking a US Business Transformation Manager to drive the execution of transformative activities for integrating business initiatives onto the Global Ecommerce Platform. The role involves managing stakeholder relationships, documenting requirements, and coordinating resources to ensure successful onboarding and business transformation efforts.

DentalHealth CareMedical Device

Culture & Values

Responsibilities

Maintain Goal Alignment: Prepare independent action plans and manage relationships with business transformation stakeholders, setting appropriate expectations on timing/scheduling of activities

Identify/Assess Initiatives: Review and keep logged requests that would include key contact, description of request, and category assignment (revenue generating, expense avoidance, system/process efficiency) with rationale

Data Analysis: Role will help gather information required in adequately assessing risk/opportunity of business requirements and subsequent transformation, incl. compiling sales projections, systems costs/expenses, review of transactional data, licensing impact, software/hardware needs, etc

Intake/Discovery: Serve as initial touchpoint to review requests with stakeholders to understand business parameters, timeline urgency (if any), initial scope/sizing, systems composition, data elements and any special needs

Documentation and Process: Capture requirements, maintain log of meeting minutes/communications, and provide progress update while setting appropriate expectations by accountable parties for completing their tasks, assignments, data mapping, solutioning exercises, and required development

Coordination of Resources: Upon approval, help identify the resources & subject matter experts, document the project plan, and track the formal timelines for executing the various tasks and subtasks needed to complete onboarding of new businesses, the conversion of source web platforms to GEP, and the preparation of systems go-live

Change Management & Communication: Act as the central point of contact for targeted integration to help guide/advise stakeholders, assess the need/level of communications across teams, provide regular updates, and provide any templates/training documentation from other integrations

Demos/Walkthroughs: Provide targeted integration teams and/or business teams with overview and key insights on GEP capabilities, feature sets, use cases, metrics, and overall how customers and TSMs use the Web site

Manage Progress Timelines and Costs: Track the day-to-day details and be ready to provide updates that identify risks/delays to important milestones, impact to project costs, conflicts in resource scheduling, and any need to adjust plans

Qualification

Business transformation managementData analysisProject managementSAPE-commerce platformsHealthcare distribution experienceInterpersonal skillsCommunication skillsConflict resolutionNegotiation skillsPresentation skills

Required

Experience managing resources for complex integration initiatives in a corporate or consulting environment

Ability to build partnerships at all levels within the company and resolve conflict quickly and amicably

Excellent interpersonal skills with the ability to communicate concisely and effectively

Strong understanding of systems and peripherals supporting transactional ecommerce platforms

Ability to create, document, and manage project plans for integration targets, and present/communicate them effectively to stakeholders and explain progress reports quickly and efficiently

Understanding of online ordering behaviors for B2B customer experiences

Excellent understanding of industry practices

Strong proficiency with tools, systems, and procedures

Excellent planning/organizational skills and techniques

Excellent independent decision making, analysis and problem-solving skills

Outstanding verbal and written communication skills

Excellent presentation and public speaking skills

Excellent interpersonal skills

Excellent conflict resolution skills and ability to deliver difficult messages

Good negotiating skills

Resolve complex issues in effective ways

Project management, consultative skills and ability to manage a budget

Specialist in multiple technical and/or business skills

Ability to cultivate and develop lasting internal and external customer relations

Typically 8 or more years of increasing responsibility and complexity in business integration, systems development, website development, and/or IT project management

Candidates for this requisition are required to be fully vaccinated against COVID-19 (i.e., 2 weeks after completing their initial COVID-19 vaccination series) pursuant to state/local law

Preferred

Experience working with technologies and/or companies within Healthcare distribution environment or within transactional B2B environment preferred

SAP and Commerce Cloud configuration and integration preferred

Collaborating with large teams on national or global level preferred

Typically a Bachelor's Degree or global equivalent in Business or related discipline. Master's degree or global equivalent preferred. May hold two or more industry certifications