LendingClub · 2 weeks ago
VP, Collections Strategy
San Francisco, CA
Full-time
Hybrid
Director/Executive
$240K/yr - $270K/yr
15+ years expLendingClub is the leading digital marketplace bank in the U.S., focused on providing financial solutions to its members. The VP of Collections Strategy will lead the enterprise vision for customer support through delinquency and recovery, utilizing data and technology to enhance performance and customer experience.
Consumer LendingCreditFinanceFinancial ServicesFinTechLendingPeer to PeerPersonal Finance
Responsibilities
Own the end-to-end strategy for optimizing collections performance across delinquency stages, channels, and workflows
Leverage advanced analytics, machine learning, and AI-driven decisioning to improve contact effectiveness, recovery performance, operational efficiency, and customer experience
Partner with Operations, Product, Data Science, and Compliance to ensure strategies are scalable, compliant, and aligned with enterprise objectives
Develop, deploy, and continuously refine routing strategies for delinquent accounts, optimizing dialer assignment, messaging cadence, segmentation, and workflow prioritization
Collaborate with modeling and data science teams to integrate ML-based scorecards, predictive models, and AI-generated risk signals into routing logic
Implement robust performance tracking, exception reporting, and real-time monitoring to ensure strategies operate as intended and deliver measurable lift
Oversee adherence to model governance standards, ensuring all models and analytical tools meet regulatory and internal risk requirements
Design and execute a multi-channel contact strategy encompassing SMS, letters, email, chat, digital self-service, and intelligent virtual agents
Use AI-based personalization and optimization techniques to tailor outreach cadence, channel selection, and messaging content
Build rigorous test-and-learn frameworks (A/B and multivariate) to assess incremental impact and operational implications
Partner with Operations and IT to assess feasibility, scalability, and capacity implications of new strategies
Develop a strategic sourcing and placement model for pre-charge-off accounts, emphasizing economic efficiency and performance transparency
Drive agency selection, segmentation logic, and score-driven placement strategies using predictive analytics
Establish a controlled test vs. in-house structure to evaluate agency performance and optimize allocation
Oversee operational processes governing placement eligibility, timing, and quality controls
Define and manage a comprehensive post-charge-off recovery strategy, integrating internal recovery efforts, external agencies, litigation partners, and debt-sale evaluation
Build and maintain rigorous test-and-control programs to benchmark agency and internal team performance
Work with Operations and Compliance to implement enhanced oversight and documentation aligned with regulatory expectations (e.g., CFPB requirements)
Develop MI dashboards and vintage-level analytics to improve forecasting, reserving, and financial planning accuracy
Evaluate alternative recovery approaches (e.g., debt sale, warehousing, AI-assisted propensity models) to maximize net recoveries
Ensure compliance and performance of key collections programs such as re-aging, settlement, hardship and payment plans, and debt management programs
Build and maintain comprehensive MI to monitor volumes, economic impact, operational performance, and customer outcomes
Implement robust exception reporting to detect deviations from program standards and collaborate with Operations to remediate issues promptly
Qualification
Required
15+ years of experience in credit risk, collections strategy, or analytics within financial services
At least 5 years of leadership experience managing high-performing teams in collections strategy, A/R management, or similar analytics functions
Deep expertise in leveraging quantitative methods—including ML/AI techniques—to solve multi-dimensional business problems
Proven ability to influence cross-functionally and lead strategic change across Operations, Technology, and Risk teams
Exceptional communication skills with the ability to translate complex analytical concepts into clear, actionable recommendations for senior leadership
Strong understanding of regulatory expectations related to collections, recoveries, model governance, and customer-centric servicing
Bachelor's degree or higher in a related field; or equivalent work experience
Benefits
Medical, dental and vision plans for employees and their families
401(k) match
Health and wellness programs
Flexible time off policies for salaried employees
Up to 16 weeks paid parental leave
Company
LendingClub
Since our founding in 2007, we have transformed the banking industry by bringing a traditional credit product - the installment loan - online and we’ve been on the fast track ever since.
1001-5000 employees
H1B Sponsorship
LendingClub has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (26)
2021 (19)
2020 (106)
Funding
Current Stage
Public CompanyTotal Funding
$392.23MKey Investors
Kleiner PerkinsUnion Square VenturesFoundation Capital
2017-04-09Post Ipo Equity
2014-12-11IPO
2014-08-22Series Unknown
Leadership Team
Scott Sanborn
CEO
Drew LaBenne
Chief Financial Officer
Recent News
p2p-banking.com
2025-12-24
2025-11-24
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