Emerson · 1 month ago
Inside Sales Manager
400 Clark Street, Elyria, OH, 44035, US
Full-time
Onsite
Mid, Senior Level
$56K/yr - $80K/yr
5+ years expEmerson is a company that values innovation and collaboration, and they are seeking an Inside Sales Manager to lead a high-performing team of Inside Sales Representatives. The role involves strategic leadership to grow revenue, enhance customer relationships, and oversee daily operations while collaborating with other departments to drive sales productivity and improve customer experiences.
ElectronicsIndustrial AutomationInternet of ThingsLightingManufacturingSoftware
No H1B
Responsibilities
Oversee the daily operations of a multi-site Inside Sales team, including remote direct reports
Establish team goals aligned with company objectives focused on operational excellence, sales growth, and customer satisfaction
Meet target service levels and consistently deliver premium customer experience
Lead problem-solving and strategy sessions to identify and implement process improvements
Manage customer escalations
Manage workloads and team schedules, including approval of vacation requests and overtime
Occasionally travel to assigned territories, customer-facing events, and Sales Meetings
Recruit, onboard, and train new Inside Sales team members
Stay aware of industry’s best practices, communicate opportunities to leadership
Supervise, motivate, and mentor the Inside Sales team to consistently meet individual and team targets
Monitor and audit Inside Sales interactions to ensure quality and identify opportunities for training and development
Conduct regular training, coaching and mentoring sessions and deliver performance reviews for all direct reports
Develop and monitor Inside Sales performance reports, analyze team and individual metrics to identify trends, opportunities, share best practices, and implement corrective actions
Continuously identify opportunities to optimize Inside Sales’ impact on customer experience, sales productivity, and sales growth
Measure and analyze capacity utilization and requirements to achieve goals
Participate in and represent Inside Sales in a variety of Sales and Planning meetings
Work closely with Sales, Customer Care leadership and other functions to identify and implement process improvements, increase productivity, drive sales, and improve customer experience
Establish targets and strategies aligned with company objectives
Build internal relationships and attend Inside Sales & Territory Manager meetings to support the team, identify opportunities, and best practices
Qualification
Required
5+ years of Sales/Inside Sales, Customer Service or Key Accounts Management experience
Excellent communication and presentation skills
Excellent problem-solving, analytical, and decision-making skills
Excellent interpersonal and collaboration skills
Customer focus
Strong drive for results
Proficient in MS Office applications including Excel, Outlook, PowerPoint, Word, Teams
Legal authorization to work in the United States – sponsorship will not be provided
Preferred
Bachelor's degree in business administration, marketing, or related field
2-4 years supervising or leading people
Knowledge of ERP software SAP or JDE
Experience with Call Center phone systems and sales automation systems (CRM)
Demonstrated success in meeting/exceeding sales targets
Benefits
Medical insurance plans
Dental and vision coverage
Employee Assistance Program
401(k)
Tuition reimbursement
Employee resource groups
Recognition
Paid parental leave (maternal and paternal)
Vacation and holiday leave
Company
Emerson
Emerson is an technology & engineering company providing innovative solutions for customers in industrial and residential markets.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Lal Karsanbhai
President and Chief Executive Officer
Vidya Ramnath
Senior Vice President and Chief Marketing Officer
Recent News
2025-11-11
Company data provided by crunchbase