NEOGOV · 1 month ago
End User Support Specialist
TX, TX
Full-time
Onsite
New Grad, Entry Level
$53K/yr - $53K/yrNEOGOV is a company within the City of Midland's Information Technology Services Department. The End User Support Specialist provides troubleshooting support for desktop hardware and software, acting as the primary contact for users and ensuring their issues are resolved efficiently.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Performs hardware/software diagnostics in order to resolve computer problems
Determines optimum installation and configurations
Adds after-market hardware to computers
Installs and supports products and services as requested
Develops workstation documentations, including inventory, of all installed hardware and software
Installs and maintains any devices purchased through Information Systems
Maintains on-going contact with users regarding their problems and issues until resolved
Monitors and supports production equipment
Performs related duties as assigned
Subject to recall 24/7
Qualification
Required
Ability to be helpful and provide quality customer service
Positively interact with other persons at all times
Good working knowledge of PC operating systems and PC hardware/software
Knowledge of computer concepts and methodologies
Ability to read and interpret technical materials
Self-motivation and good problem-solving and troubleshooting capabilities
Good oral and written communication skills
Must obtain the CompTIA A+ Certification within one year of hire
Must maintain a valid driver's license
Preferred
Some experience in computer support is preferred
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase