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Parachute Home · 18 hours ago

Store Manager West Hollywood

West Hollywood, California

Full-time

Onsite

Mid Level

$75K/yr - $95K/yr

3+ years exp

Parachute is dedicated to enhancing the quality of customers' lives at home through their retail stores. The Store Manager in West Hollywood will lead daily operations, ensure team engagement, and drive sales while fostering a strong community connection.

Home DecorInterior DesignRetail

Responsibilities

Recruits and hires a high performing team. Determines needs of the team and makes hiring decisions to support team success and business needs. Responsible for end to end recruiting, including sourcing, reviewing, interviewing, hiring decisions and onboarding. Actively communicates with applicants in a way that respects the candidate experience

Responsible for supporting a store culture in alignment with Parachute Core Values. Keeps a pulse on engagement using one on ones and regular check-ins. Deliver feedback and coaching as needed

Ability to problem solve and resolve employee related concerns at the store level, using peers, District Manager and available resources

Share observations with District Manager as it relates to team, business and community during touchbases and through daily and weekly business recaps, utilizing reporting and analytics

Ability to influence and work through the leadership team by holding self and team members accountable to AOR's, sales floor leadership expectations and responsibilities as based on the role's job description

Ensure the team is utilizing all training systems, completing training within assigned timeframes, actively learning and following through on completion of learning objectives

Manage payroll and schedule adjustments, maximizing productivity to achieve payroll and sales targets within compliance and in alignment to company expectations and legal requirements

Leads a team of 5-10 retail store team members

Accountable for daily operations of the store and achievement of Quarterly store KPI's. Communicates KPI's with store team and identifies strategies to ensure performance standards are met. Sets and manages measurable goals for store team by Quarter

Responsible for becoming an expert in Parachute products, able to develop a thorough understanding of products and services. Ability to coach, teach and train store team to the same level of expert product knowledge. Stays updated on new arrivals, features, benefits and pricing

Leads the store and sets the tone to ensure the best possible customer experience, in line with Parachute's Brand and CX strategy

Effectively communicates information to customers while modeling HOME selling skills; understands concept and why behind the methodology: coaches, teaches and trains store team using available resources and leadership knowledge to bring the brand experience to life

Responsible for ongoing community outreach and connections by planning, coordinating, and executing monthly and quarterly events and activations in local markets and to drive and increase traffic, business metrics and brand awareness

Leads, models, teaches and coaches for a consistent focus on customer engagement and sales floor leadership

Understanding of reporting and ability to translate results into workable strategy to drive positive outcomes and revenue

Actively monitors Net Promoter Scores (NPS) to recognize and celebrate our teams. Ensure action plans are set in place for any passive or detractor scores, hold team accountable and coach, teach and re-train when necessary

Resolves customer concerns or issues to a positive outcome by determining the problem, taking initiative to identify and resolve, and taking partnership with the District Manager when needed

Builds loyalty through in-store experience using CRM data capture, endless aisle and other omni-channel solutions. Utilize the platform to create customer connections, follow up and manage customer relationships

Utilizes trade and design service tools as an extension of our customer experience; communicates direction and resources to the team

Collaborates with cross-functional business partners to support organizational goals; demonstrate the ability to navigate a balance of business needs and Brand strategy

Analyze monthly P&L statements to manage budgets and achieve EBITDA. Uses knowledge to drive good business decisions regarding controllable expenditures. Responsible and accountable for managing to store budget on a quarterly basis

Adheres to scheduling expectations, following SOP to ensure accuracy and timely pay of all employees. Utilizes scheduling system to plan schedules in line with needs of the business and payroll budget. Aligns leadership team to equitable leadership coverage on the schedule. Responsible for accurate timekeeping, including daily timesheet approval and entry into payroll system. Monitors and ensures appropriate usage of PTO, sick time and other leave balances. Ensures that meal and break procedure is consistently followed. Partners with the District Manager to proactively solve problems relating to scheduling, timekeeping and other compliance requirements

Directs, manages and communicates daily and weekly workload to ensure execution of plans, tasks and strategies across the store. Establishes priorities for the week by evaluating weekly reporting, and direction of Field Leadership team; ensures all communications/messages/tasks communicated to the store team as appropriate

Knowledgeable of all systems used to drive the business: become in-store expert on utilizing, training, and troubleshooting interactions with POS; understanding how to use and pull data from reporting systems; ability to use the information and reporting to drive positive outcomes

Responsible for operational excellence as it relates to inventory: accurate completion of returns, transfers, and donations. Maintains accurate recordkeeping following established procedures. Leads and ensures that the store adheres to established inventory operations requirements, including cycle counts, inventory prep and TO's

Manages and supports inventory levels through direct communication with key business partners to maximize full price selling, maintaining a high sell-through and alignment with new product launches

Responsible for understanding of operational systems and required training. Ensures new hires complete all required training within the appropriate timelines. Troubleshoots issues and problem solves changes to onboarding experience

Responsible for adhering to high standards of maintenance and organization of the stock room / BOH area, including organization, safety, and inventory operations

Responsible for ensuring any maintenance needs are communicated and solved in a timely manner. Responsible for responding to calls or contact from security vendor if something occurs in the store after hours

Utilizes Retail Support Ticket process for all business and operational needs. Submits tickets in a timely manner. Follows up on requests for service that have not been closed or are in progress

Monitors stock levels for Parachute-branded supplies; makes special orders for items anticipation of events or other special projects, as directed

Responsible for leading the execution of the Parachute Visual Merchandising strategy: adhering and executing to all visual operations standards, including visual assessments, sales floor readiness and brand standards. Responds to changes in business or inventory levels to support visual directives

Maintains floor presentation, accounting for sell-through and inventory levels. Proactively evaluates sales and inventory levels; partners with store team to ensure product is merchandised to drive sales

Ensures brand integrity is reflected to the customer through enhancements in presentation, product & people

Creates a positive in-store experience through visual standards with product launches, window changes, visual presentation standards, signage placement, and seasonal directives

Train and support store team in the planning and execution of store directives and day to day merchandising needs

Assess store business trends and sell-through by category, using available reporting tools, to identify opportunities for the store

Develops and maintains positive and effective partnership with Visual team to align and execute upon company visual initiatives

Other duties as assigned. Duties, tasks and responsibilities may change as directed or as needed by the business

Qualification

Retail managementVisual merchandisingTeam leadershipCustomer serviceHiringTrainingSales strategyCommunity outreachOperational excellenceCustomer engagementAnalytical skillsTechnical knowledgeProblem solvingCommunication skillsTeamworkFlexibility

Required

Minimum of 3 years of leadership in a retail management, hospitality, customer service, showroom management in a high-volume, high-profile, customer focused environment

Education - High School diploma or equivalent is required

Experience with hiring, training and leading a team is required

Retail visual merchandising and display experience is required

Open availability (Full Time, 40+ hours per week, including weekends and holidays) is required

Ability to work in a flexible, customer focused environment to support the needs of the business, which can change frequently due to changes in market, trends or external factors

Ability to lift up to 10 pounds on a regular basis, and lift up to 40 pounds occasionally

Frequently physically active, including standing, walking, reaching and grasping for long periods of time. Ability to regularly bend or kneel

Ability to regularly climb ladders or step stools

Ability to go up and down stairs occasionally, carrying and moving boxes up and down stairs (depending on location)

Ability to frequently communicate face to face, on the phone or via electronic means

Preferred

Experience in – and a passion for – home interiors is strongly preferred!

Motivated self-starter, confident leader with a solutions-minded focus

Must thrive in an entrepreneurial start-up environment. Able to navigate change with self and team. Able to share and communicate feedback and field insights with a growth mindset

Experience with web-based POS and inventory systems is preferred, along with general technical knowledge and aptitude. Systems experience that will give you an edge: Shopify, Netsuite, Looker, Zipline, RetailNext, Deputy, Asana

Occasional overnight travel <5% may be required