Plume · 1 month ago
Staff Customer Solutions Engineer
United States
Full-time
Hybrid
Senior Level, Lead/Staff
$138K/yr - $162K/yr
5+ years expPlume is a pioneering company that has developed an open and hardware-independent service delivery platform for smart homes and businesses. The Staff Customer Solutions Engineer will act as a technical advisor to Internet Service Providers (ISPs), ensuring successful deployment and maximizing the value of Plume's products through customer engagement and technical support.
Network HardwareSaaSSmart HomeWireless
Responsibilities
Engage with ISPs to deeply understand their technical and business requirements, and then effectively demonstrate how Plume's solutions can meet and exceed those needs
Conduct compelling product demonstrations and manage complex proof-of-concept (PoC) and field trials, showcasing the tangible benefits of Plume's technology
Collaborate with our internal Customer Engineering, Product Management, and Operational teams to understand and deliver Plume's solutions within a customer's ecosystem. You'll work to integrate our solutions into their existing BSS/OSS, CRM, ticketing, and AI platforms using APIs and other integration methods
Work closely with the sales organization to drive revenue, achieve sales quotas, and contribute to the overall growth of the business
Prepare and deliver high-impact presentations, including Quarterly Business Reviews (QBRs), and represent Plume at industry events and conferences
Provide valuable feedback to our product and engineering teams based on customer requirements and market trends, helping to inform the development of new features and solutions
Offer prompt local and remote technical support for PoCs, lab trials, and deployment ramp-ups, ensuring a smooth and successful customer journey
Continuously research and stay up-to-date on the latest industry standards and emerging technologies in networking, cloud architectures, and AI
Qualification
Required
Strong hands-on experience in the configuration and deployment of software and hardware, including Wi-Fi, networking equipment, and cloud services
A fundamental understanding of cloud architectures and AI principles is essential
Proven experience working with ISPs to deploy large-scale SaaS network solutions to millions of endpoints
A track record of developing and maintaining professional, cooperative relationships with all levels of staff and customers
Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues in a fast-paced environment
5+ years of related experience working with network, security, SaaS, and/or AI industries
A BS/BA degree in a relevant field or equivalent work experience
Advanced written and oral communication skills
Ability to travel >70% of the time
Preferred
Deep understanding and knowledge of Residential and SMB Gateways is a big plus
Relevant certifications such as CWNA, CCNA, or AWS Solutions Architect are highly preferred
In-depth industry knowledge and a strong understanding of SDN and wireless technologies, solutions, and product offerings are preferred
Benefits
401k plan and a company match
Basic life insurance
Unparalleled health, dental, vision and other benefits and perks
Company
Plume
Plume is the creator of the first cloud-managed Wi-Fi and subscriber experience platform for Internet Service Providers.
201-500 employees
H1B Sponsorship
Plume has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (19)
2023 (16)
2022 (18)
2021 (28)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$722.36MKey Investors
SoftBank Vision FundInsight PartnersCharter Communications
2022-07-01Series Unknown
2021-10-12Series F· $300M
2021-02-23Series E· $270M
Leadership Team
Daniel Herscovici
President and CEO
Adam Hotchkiss
Co-Founder and Chief Product Officer
Recent News
2026-01-06
2025-12-17
Company data provided by crunchbase