Apply on Employer Site

NWH · 1 day ago

Inside Sales Representative

Beachwood, OH

Full-time

Onsite

New Grad, Entry Level

$55K/yr - $70K/yr

NWH is a leading manufacturer and supplier of hardwood lumber, serving various industries across North America, Europe, and Asia. They are seeking an Inside Sales Representative to maintain customer satisfaction and grow sales by executing sales-related activities and collaborating with internal teams.

IndustrialManufacturingWood Processing

Hiring Manager

Karly Jandoc

Responsibilities

Develop a detailed understanding of NWH products, processes, business platforms and the hardwood lumber industry

Cultivate strong relationships with existing customers, establishing rapport, and proactively anticipating their needs

Collaborate with outside sales, supply managers, quality control and transportation to ensure orders are fulfilled accurately in a timely and complete manner

Independently manage standard customer inquiries, providing product availability, substitution options, lead times, and deliver accurate price quotes utilizing insights from current market trends

Contribute to the sales efforts by independently executing program sales, order entry and special-order processing

Effectively resolve issues by collaborating with internal teams to address customer concerns, including processing invoice and inventory adjustments, as well as handling credit requests

Monitor the order file in relation to seller and company sales targets and identify any areas of concern or opportunity

Keep records of customer interactions and transactions, including details on actions taken

Efficient and effective communication with other sales associates, customers, vendors, and various stakeholders throughout the company

Ability to quickly grasp and understand the operations of different order computer systems

Facilitate the onboarding process for new customers

Offer tactical support to other business segments, as necessary

Qualification

Customer relationship managementSales order processingMicrosoft Office SuiteHardwood lumber experienceMultitasking skillsCommunication skillsOrganizational skillsProblem-solving skillsPositive attitude

Required

Associates degree or bachelors degree preferred

MS Office suit tools

Positive and enthusiastic attitude with an eagerness to learn

Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with outside sellers, customers and other NWH departments

Strong organizational skills, multitasking skills, and the ability to work well in a fast-paced environment

Ability to think critically, problem solve and work across functional teams in order to complete tasks

Ability to quickly grasp and understand the operations of different order computer systems

Strong knowledge of Microsoft Office products including Word, Excel and Outlook with the ability to develop and generate sales and inventory reports