Advantage Tech · 1 week ago
Principal Conversational AI Designer
United States
Contract
Remote
Lead/StaffAdvantage Tech is seeking Voice User Interface Designers for a long-term contract opportunity supporting the development and modernization of IVR systems and conversational AI voice bots. In this role, you will design and implement AI voice bots, collaborate on call flow designs, and integrate various technologies to enhance customer experience.
Information TechnologyProfessional ServicesRecruiting
Responsibilities
Design and develop conversational AI voice bots for IVR systems using tools like Amazon Lex
Re-engineer and modernize legacy IVR systems, transitioning them to cloud-based AI solutions
Create and optimize call flow designs for efficient call routing and improved customer experiences
Collaborate with team members on the integration of Genesys Cloud, Verint, and AWS technologies for seamless operation
Work closely with stakeholders to ensure solutions meet business goals and are delivered on time
Contribute to the company’s planned expansion into AI Chat solutions
Attend and actively participate in frequent team meetings, contributing to a collaborative and engaging environment
Troubleshoot issues and provide recommendations for continuous improvement of systems and processes
Qualification
Required
Proven experience designing IVR systems and conversational AI voice bots
Familiarity with legacy IVR platforms and the ability to transition systems to modern, cloud-based solutions
Hands-on experience with tools such as Amazon Lex, Genesys Cloud, and Verint solutions
Strong understanding of call flow design and AI voice technologies
Excellent communication skills and ability to collaborate effectively within a team
Experience working in AWS environments and leveraging cloud technologies
Strong problem-solving and analytical skills to ensure optimal system performance
Ability to work on Central Standard Time and engage in frequent meetings
Preferred
Experience designing chatbot solutions in addition to voice bots
Knowledge of security and compliance requirements when implementing AI-driven customer service solutions
Familiarity with user experience design principles for voice and chat interfaces
Company
Advantage Tech
Advantage Tech is an IT and recruiting services company.
Founded in 1997
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase