Contact Center Account Consultant I - Part Time 30 Hours jobs in United States
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Virginia Credit Union · 1 month ago

Contact Center Account Consultant I - Part Time 30 Hours

positionRoanoke, VA
timeFull-time, Part-time
remoteOnsite
seniorityNew Grad, Entry Level

Virginia Credit Union is seeking a part-time Contact Center Account Consultant I to provide quality service by answering telephone inquiries regarding deposit and loan accounts. The role involves educating and advising members, promoting credit union products, and handling various member requests in a call center environment.

AdviceBankingFinanceFinancial ServicesMortgage

Responsibilities

Inform, Educate, and Advise members, regardless of the individual circumstances
Perform transfers, withdrawals, loan payments by transfer and advances from lines of credit by transfer or check.  Takes check orders over the phone and processes Credit Card Payments
Assist members with the transfer program, payroll deductions, direct deposit, stop payments, SuperCheck and credit card inquiries
Promote the credit union by cross-selling products and services focusing on department goals and member needs
Handle member inquiries and solves problems
Other duties may be required and assigned by the supervisor
Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies
Complete all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security
Report all Risk Management Policy violations in accordance with policy

Qualification

Credit union knowledgeContact center experienceComputer proficiencyDetail-orientedCustomer serviceVerbal communicationWritten communicationFlexibility

Required

Must be able to operate a computer and other office equipment
Must be skillful when working with details such as numbers and names
Must have the ability to effectively communicate with members both verbally and in writing
Must be able to work in a stressful environment while being flexible
Must have the ability to consistently provide excellent service
Must have experience with computers
Must have experience in handling member requests and inquiries
Ability to sit for long periods of time
Infrequent lifting or carrying of objects up to 10 pounds
Ability to speak and hear clearly with reasonable accommodation

Preferred

Credit union or banking industry knowledge preferred
High school degree with additional business courses preferred
Prior experience in a busy public contact position at a credit union, financial institution, or a retail outfit
Contact center experienced preferred

Company

Virginia Credit Union

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Virginia Credit Union provides banking, financial seminars, and advisory services.
dateFounded in 1928
location
Richmond, Virginia, USA
people-size501-1000 employees
web-link
https://www.vacu.org/

Funding

Current Stage
Late Stage
Total Funding
$0.07M
Key Investors
National Credit Union FoundationVizo Financial Corporate Credit Union
2024-09-26Grant· $0.06M
2024-05-15Grant· $0.01M

Leadership Team

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Stephanie Vick
EVP/CFO
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Christopher Saneda
Sr. Executive Vice President - Chief Operating Officer
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Recent News

Virginia Credit Union
Virginia Credit Union to Open New Chesterfield County Branch
2025-10-09
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Financial Success for Women Summit Draws 175 Participants as Virginia Credit Union, Member One Bring Nationally Recognized Event to Roanoke
2025-10-01
Virginia Credit Union
Virginia Credit Union, Member One Donate $75,000 to Kids Square Children’s Museum Education Program
2025-08-21
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