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Akkodis · 1 month ago

VP of IT Operations

San Francisco Bay Area

Full-time

Hybrid

Director/Executive

$220K/yr - $280K/yr

10+ years exp

Akkodis is seeking a VP of IT Operations to lead the strategy and delivery of core IT functions. The role focuses on ensuring reliable technology services and driving operational maturity across infrastructure platforms while collaborating with various teams to align technology operations with business priorities.

Information Technology & Services

H1B Sponsor Likely

Hiring Manager

Jedah Caldwell

Responsibilities

Define and execute a 3–5-year vision for IT Operations aligned with enterprise goals and transformation programs

Translate enterprise objectives into roadmaps across infrastructure, service management, and store systems

Serve as a strategic partner to executive leaders, enabling operational readiness for business growth

Evolve traditional infrastructure and support into a product-aligned, service-oriented model

Lead enterprise-wide infrastructure services, including cloud, data center, network, end-user computing, and retail systems

Oversee store Point-of-Sale platforms, hosting infrastructure, and corporate application operations

Ensure 24×7 service availability and performance for all production environments, including peak retail periods

Drive platform observability, resilience, and standardization across store and enterprise technologies

Build and mature ITIL-aligned practices (incident, change, problem, configuration)

Lead service desk transformation, knowledge management, and shift-left/self-service automation

Champion proactive incident management and RCA practices to reduce unplanned downtime

Establish and monitor operational KPIs including MTTR, SLA compliance, and customer satisfaction

Lead and develop a high-performing team across infrastructure, service delivery, and retail systems

Build skills in cloud operations, automation, SRE, and field support

Establish clear performance goals, succession plans, and learning pathways

Manage strategic vendor and MSP relationships with outcome-based SLAs and governance

Own OpEx and CapEx budgets for infrastructure and operations; ensure alignment with business value

Drive efficiency through consolidation, automation, and vendor optimization

Partner with Finance and the PMO to forecast resource needs and support program delivery

Provide executive transparency into project readiness, spend, and ROI

Qualification

IT infrastructureService deliveryCloud operationsSRE implementationITIL practicesVendor managementBudgetingRetail technologyCustomer-centric mindsetTeam leadershipStrategic thinkingEffective communication

Required

10+ years in IT infrastructure, service delivery, or enterprise operations

5+ years in senior leadership roles with strategic and operational accountability

Bachelor's degree or equivalent combination of experience and education

Hands-on, outcomes-oriented operations leader with deep infrastructure knowledge and a passion for delivering reliable, customer-focused services

Thrive in complex, fast-paced environments; bring discipline, structure, and strategy to every initiative

Lead with empathy, think at enterprise scale, and deliver technology that 'just works'

Strategic and operational thinker who drives alignment across people, process, and technology

Skilled communicator who translates technical issues into business impact

Proven team builder and mentor who fosters a culture of accountability, ownership, and continuous learning

Effective in vendor negotiations, contract management, and partner collaboration

Able to operate with urgency while building long-term stability

High integrity, strong business judgment, and customer-centric mindset

Deep understanding of hybrid cloud operations (AWS/Azure/GCP) and platform engineering

Demonstrated success implementing SRE, automation, and ITSM/ITIL practices at scale

Experience managing large vendor ecosystems and support teams across multiple locations

Strong command of budgeting, forecasting, and multi-year investment planning

Preferred

Retail technology experience (POS, store infrastructure) strongly preferred

Advanced degree or MBA preferred

Benefits

Annual Bonus Program

Equity

401(k) Profit Sharing

Medical, Dental, Vision & More!

Term life insurance

Short-term disability insurance

Additional voluntary benefits

Commuter benefits

401K plan

Paid Sick Leave

Any other paid leave required by Federal, State or local law

Holiday pay upon meeting eligibility criteria

Company

Akkodis

Glassdoor3.3

Akkodis provides digital engineering solutions for sustainable and innovative industries.

Zug, Zug, CHE

10001+ employees

https://www.akkodis.com

H1B Sponsorship

Akkodis has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (141)

2024 (121)

2023 (67)