City of Atlanta · 1 month ago
DWM Water Service Representative II (OCCBS)
72 Marietta St, Atlanta, GA, 30303, US
Full-time
Onsite
Mid Level
$43K/yr - $53K/yr
4+ years expCity of Atlanta is seeking a DWM Water Service Representative II to perform public contact and record-keeping work related to water utilities. The role involves providing information and service to utility customers, handling inquiries, and managing data entry and account management tasks.
GovernmentInformation ServicesNon Profit
Responsibilities
Respond to questions, complaints, or requests for service; analyze data to determine proper response to inquiries
Research requests, problems, and complaints and initiate appropriate action; generate work orders to resolve service issues
Perform data entry functions by keying data into computer system; enter, retrieve, review, or modify data in computer database; verify accuracy of entered data and make corrections
Take on-and-off orders for utility service by telephone, correspondence and in person
Establish deposit amounts from written guidelines for new utility users and deposit refunds
Answer customer questions, investigate and resolve complaints pertaining to utility billing procedures
Use various computer systems computer extensively to enter data of new utility customers and make data changes; interact with customers, coordinate with utility field and billing units, obtain other information to assist customers, research, and use discretion to determine deposit and restoration of service requirements
Prepare orders to install, remove and repair meters, post, disconnect, restore, or verify services and to perform other service-related changes
Audit, analyze and reconcile computer reports; prepare periodic and special reports; maintain various records, logs, and ledgers
Research customer records to resolve customer inquiries and prepare correspondence in response
Communicate with customers via telephone, mail, email, or other means of communication
Assist in the training of new Customer Service Representatives and serve as a resource to staff of other units of the department; assist other positions or work units with various support assignments or special projects on an as needed basis
Perform related duties and responsibilities as required
Qualification
Required
Minimum of 4 years experience with customer service public contact involving the use of personal computers
High School Diploma or GED is required
Fundamental principles of human relations
Personal computer operation in office applications
Office procedures and equipment
English usage
Business math
Ability to communicate effectively with utility customers both in person and over the telephone
Ability to understand pertinent procedures and functions quickly and use good judgment interpreting and applying them to a variety of circumstances under moderate supervision
Ability to operate a personal computer, analyze and evaluate data
Ability to make accurate and logical determinations based upon data and interpretive guidelines
Ability to maintain accurate records
Ability to speak clearly and concisely
Ability to simultaneously converse with customers and accurately enter data into a computer
Company
City of Atlanta
City of Atlanta is a website provides information on services and happenings of Atlanta.
5001-10000 employees
H1B Sponsorship
City of Atlanta has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (2)
2024 (3)
2023 (2)
2022 (2)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Dr. Tina Wilson
Deputy Chief Financial Officer
Youlanda Carr, CPA
Deputy CFO
Recent News
bloomberglaw.com
2025-08-23
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