PrimeSource Building Products ยท 1 month ago
Technical Support Desk Analyst
Irving, TX
Full-time
Onsite
Entry, Mid Level
3+ years expPrimeSource Building Products is focused on providing support to users across the company. The Technical Support Desk Analyst will be responsible for maintaining technical support service levels, assisting with a variety of platforms, and implementing process improvements.
AutomotiveBuilding MaterialLogisticsManufacturingReal Estate
Responsibilities
Provides support for company on variety of platforms including Windows, Office, laptops, desktops, tablets, IP phones, and miscellaneous hardware and software
Manages time and priorities for own tasks
Makes recommendations to management or potential savings and improvements
Develops process improvements to better serve the employees
Works with business entities when necessary to gather requirements for projects
Recommends changes that will improve department
Works with business team to implement process improvement
Knowledgeable in many different areas, able to troubleshoot and generate solutions even if outside normal situations. Must have ability to adapt to new situations
Conducts surveys to determine user needs
Candidate must work well within a team where all members contribute to and support one another
Qualification
Required
Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience
Knowledge of Internet software; MS Office (Word, Excel and Outlook), mobile devices, PC hardware support and Windows XP, 7 and 8/10 operating systems
Must be able to support users remotely using the supplied tools
Experience with problem solving
Experience in Active Directory
Experience with Windows Event Viewer
Experience with Remote Desktop Protocol
Experience with Microsoft Updates
Experience with all computer hardware including monitors, add-on cards, docking stations, cabling, and all other peripherals
Experience with wired and wireless networks
Experience with Bluetooth
Experience with hardware installation and device driver management
Experience with printer management
Basic knowledge of Layer 1 network troubleshooting
Experience with iOS and Android mobile device support
Experience with DHCP, DNS, and other standard network protocols
Company
PrimeSource Building Products
PrimeSource is a specialty branded building products company with a portfolio including fastening solutions and building materials, serving residential and commercial new construction and remodeling markets.
1001-5000 employees
H1B Sponsorship
PrimeSource Building Products has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (7)
2023 (12)
2022 (6)
2021 (1)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
unknown2020-11-13Acquired
Leadership Team
Tom Koos
President & CEO
John Underwood
Chief Financial Officer (CFO), PrimeSource Building Products
Recent News
Company data provided by crunchbase