KnowBe4 · 20 hours ago
Account Manager (SMB) (Hybrid)
Clearwater, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expKnowBe4 is a cybersecurity company that empowers organizations to strengthen their security culture through an AI-driven Human Risk Management platform. The Account Manager (SMB) will manage a book of business, deepen customer relationships, and drive expansion opportunities to enhance security posture and grow annual recurring revenue.
ComputerCyber SecurityNetwork SecuritySecuritySoftware
Responsibilities
Manage your assigned book of business with a focus on maximizing revenue—identifying cross-sell opportunities, capturing growth through seat expansion, and upgrading customers to higher subscription tiers that match their evolving needs
Build and maintain a healthy pipeline of expansion opportunities by staying close to your accounts, understanding their business challenges, and positioning the right KnowBe4 solutions at the right time
Identify key decision makers, qualify opportunities, and articulate the value proposition of our full product suite—helping customers understand how additional solutions strengthen their security posture and improve outcomes
Hit or exceed your monthly sales targets through disciplined prospecting, strategic account prioritization, and deal execution that balances customer value with company growth
Partner closely with Customer Success Managers and Renewal Specialists to create a coordinated approach that drives product adoption, captures expansion opportunities, and supports the renewal process when growth is on the table
Follow up on marketing-generated leads within your accounts, turning interest into qualified pipeline and closed business that contributes to your monthly goals
Maintain meticulous records in Salesforce—tracking calls, emails, demos, notes, and next steps so you always know where opportunities stand and can act quickly when the timing is right
Qualification
Required
2+ years selling software to small and medium businesses, ideally in a role where you've owned account expansion, managed a book of business, and consistently hit quota through your own hustle
Proven sales track record with the determination and resilience to push through rejection, navigate complex buying processes, and close business even when it takes persistence and creative problem-solving
Relationship-building instincts —you know how to stay top-of-mind with customers, identify who really makes decisions, and build trust that leads to expanded commitments over time
Familiarity with IT security concepts and challenges so you can speak credibly about the problems our solutions solve and position products in ways that resonate with technical and business buyers alike
Numbers-focused mindset for managing your pipeline and forecasting accurately—you track your metrics, know your conversion rates, and use insights to focus your energy where it matters most
Self-starter mentality with the motivation to work independently, prioritize your own day, and take ownership of your results without needing constant direction
Strong communication skills —both written and verbal—that let you run effective discovery calls, craft compelling emails, and deliver demos that connect product capabilities to customer needs
Salesforce and Gmail proficiency so you can manage your workflow efficiently and keep leadership informed without administrative tasks slowing you down
Preferred
Bachelor's degree in business, technology, or related field
Network+ or Security+ certification that deepens your technical credibility
Experience attending trade shows and converting face-to-face interactions into pipeline
Background negotiating pricing within established guidelines to close deals that work for both sides
Benefits
Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Company
KnowBe4
KnowBe4 is a security platform for security awareness training and simulated phishing attacks.
1001-5000 employees
H1B Sponsorship
KnowBe4 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (6)
2023 (5)
2022 (2)
2021 (5)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2.15BKey Investors
Kohlberg Kravis RobertsGoldman Sachs Growth EquityElephant
2025-06-24Debt Financing· $1.46B
2023-06-12Debt Financing· $300M
2022-10-12Acquired
Leadership Team
Mark Patton
Chief Technology Officer
Carolin Kroenert
Vice President Sales EMEA
Recent News
bloomberglaw.com
2025-12-25
2025-12-15
2025-12-15
Company data provided by crunchbase