Fastly · 8 hours ago
Senior Enterprise Account Manager
Denver, CO
Full-time
Hybrid
Senior Level
$126K/yr - $160K/yr
5+ years expFastly is a company focused on creating great digital experiences through its edge cloud platform. The Senior Enterprise Account Manager will develop and maintain high-impact customer relationships, collaborate with various teams, and ensure customer satisfaction by addressing their needs and strategies.
Cloud Data ServicesCloud InfrastructureCloud SecurityContent Delivery NetworkEnterprise SoftwareSecuritySoftware
Responsibilities
Partners with Sales to focus on overall relationship with a group of Fastly’s largest and most complex clients
Develop and execute comprehensive account strategy, attaining buy-in and alignment from customer
Deep understanding of account and strategy - Able to map a complex organization, develop and execute against a strategy. Develop strong customer connections with executive stakeholders across multiple business units and levels within a company
Long term vision - Create thoughtful and creative retention strategies, maximizing Fastly value, tying all conversations to business impact, and incorporating account strategy goals. Create long term, quality customer interactions with consistency
Lead internal account team strategy, ensuring all team members are in-sync on approach, current status, account renewals, and actions required
Delight customers by demonstrating responsiveness and ensuring timely responses
Proactively engage and influence internal and external partners, providing expertise and suggesting new ideas. Utilize consultative discussions to uncover customer pain points and understand how Fastly can address them
Identify, qualify and close opportunities for customer growth
Establish joint success plans based on a deep understanding of goals, stakeholders, and business impact
Develop and execute Quarterly Business Reviews within the assigned client base
Collaborate with the product, marketing, client services and sales teams to provide the voice of the customer internally, becoming known as the go-to expert on the customer
Consistently share knowledge of industry, company, trends, and solutions
Enterprise Account Manager could be paged in the event their customer submits an emergency ticket to help coordinate response internally
Qualification
Required
Bachelor's degree or equivalent in related field of study
At least 5 years of enterprise customer management experience in a technology firm
Strong project management skills, high detail orientation and exceptional organization skills: Comfortable developing and implementing multi-step plans and coordinating the appropriate parties. Can find answers quickly and provide thorough information
Thrives in a multi-tasking environment, with an ability to adjust priorities: Able to complete customer facing and internal projects on-time with high quality
Excellent writing and communication skills: Provides clear communication to develop customer relationships. Able to tailor messaging based on the recipient. Ensures communication is tracked for cross-functional visibility
Strong customer service; professional and friendly demeanor: Built-to-serve mentality. Respects customer's time and uses meetings to provide value. Does not shy away from hard conversations and renewal negotiations
Preferred
Strong negotiation and problem-solving skill to address client challenges and identify mutually beneficial solutions
Collaborative Partner: Brings ideas to the team for learning. Internal partners enjoy working with him/her. Internal advocacy carries weight
Technical background highly valued: Can discuss technical benefits and understands how a solution fits into the tech ecosystem. Deep dives into customer's business and industry in order to best learn how to support them. Willingness to learn new products/features
Benefits
Medical, dental, and vision insurance
Family planning
Mental health support along with Employee Assistance Program
Insurance (Life, Disability, and Accident)
A Flexible Vacation policy
Up to 18 days of accrued paid sick leave
401(k) (including company match)
Employee Stock Purchase Program
12 paid local holidays
12 paid company wellness days
Company
Fastly
Fastly helps digital businesses keep pace with their customer expectations by delivering secure and online experiences.
1001-5000 employees
H1B Sponsorship
Fastly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (11)
2023 (7)
2022 (12)
2021 (6)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
$529MKey Investors
DTCPICONIQ GrowthAugust Capital
2025-12-05Post Ipo Debt· $160M
2024-12-02Post Ipo Debt· $150M
2019-05-16IPO
Leadership Team
Kip Compton
Chief Executive Officer
Hooman Beheshti
VP Technology
Recent News
2025-12-15
Company data provided by crunchbase