Apply on Employer Site

Liberate · 1 month ago

UX Conversational Designer

Boston, MA

Full-time

Hybrid

Senior Level

7+ years exp

Liberate is a company focused on redefining insurance through AI, and they are seeking a Senior Conversation UX Designer. This role involves leading the design of conversational experiences for AI-powered agents, collaborating with cross-functional teams to enhance user interactions and ensure effective communication within the insurance ecosystem.

Information TechnologyInsurTechSaaSSoftware

Responsibilities

Lead the design of end-to-end conversational experiences across Liberate’s voice and chat AI products

Define frameworks for dialogue design, persona tone, and multimodal user interactions that scale across customers

Create conversation architectures that balance automation efficiency with empathy and compliance in insurance workflows

Partner with Product and AI Engineering to translate complex insurer requirements into elegant, human-centered conversational flows

Conduct user research and usability testing to measure comprehension, satisfaction, and business impact

Mentor junior designers and establish conversation design best practices and documentation standards

Design, test, and optimize prompts for large language models (LLMs) to achieve high response accuracy, consistency, and contextual relevance

Develop reusable libraries of prompt templates and dialogue flows that align with Liberate’s product taxonomy

Collaborate with AI engineers to refine tone, structure, and interaction logic within the model

Analyze interaction data and feedback loops to continuously improve conversation design and AI performance

Lead internal experimentation around new prompt engineering techniques and model capabilities

Partner with Customer Success and Implementation teams to tailor conversational frameworks for each insurer’s environment

Collaborate with Product Marketing to ensure conversational tone aligns with Liberate’s brand voice and value propositions

Serve as the design voice in cross-functional planning — advocating for usability, empathy, and clarity in every AI interaction

Contribute to internal design systems, voice tone guides, and AI conversation standards

Stay ahead of industry trends in conversational AI, UX writing, and generative design

Represent Liberate’s design expertise at industry events, conferences, and client workshops

Drive internal innovation projects exploring the intersection of user experience, AI, and human trust

Qualification

Conversational DesignLarge Language Models (LLMs)User ResearchAI/NLP DesignFigmaAnalytical MindsetCommunication SkillsCreativity

Required

7+ years of experience in UX Design, Conversation Design, Content Design, or Interaction Design — including at least 2 years focused on conversational or AI-driven interfaces

Background in linguistics, human-computer interaction, cognitive psychology, or AI/NLP design

Proven experience designing scalable, human-like conversations for chatbots, voice assistants, or generative AI systems

Strong grasp of LLM behavior, prompt design, and the principles of natural language interaction

Exceptional communication and writing skills, with an ability to craft concise, empathetic dialogue for diverse user contexts

Experience partnering with engineering and product teams to deliver production-ready AI experiences

Strong analytical mindset, capable of using data and user feedback to refine conversation design

High ownership, creativity, and adaptability in a fast-paced, early-stage environment

Preferred

Experience in insurance, fintech, or regulated enterprise software

Proficiency with Figma, Voiceflow, Botmock, or conversation prototyping tools

Published work or portfolio showcasing conversation design and generative UX examples

Benefits

Competitive salary with equity options

Flexible PTO

401(k) plan

Comprehensive health, dental, and vision insurance

Hybrid work environment with flexibility for remote days

Collaborative, mission-driven culture focused on redefining insurance through AI

Company

Liberate

Comprehensive AI Platform for Carriers, Agencies and Brokers Liberate enables you to provide human-like conversation that offers 24/7 support and answers 100% of calls with no wait time.

Founded in 2022

Palo Alto, California, USA

51-200 employees