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Chubb · 1 month ago

Strategic Account Executive

Chicago, IL

Full-time

Onsite

Mid Level

$65K/yr - $111K/yr

Chubb is a leading provider of insurance solutions with a strong tradition of success in the industry. The Strategic Account Executive will be responsible for managing broker and client relationships, ensuring exceptional sales support and client experiences while driving growth and retention efforts.

Commercial InsuranceFinancial ServicesHealth InsuranceInsuranceMortgageRisk Management

Responsibilities

Serve as the primary point of contact and subject matter expert for brokers and clients, ensuring effective communication and prompt resolution of inquiries, issues, and concerns

Build and maintain strong, positive relationships with brokers and clients, establishing trust and acting as a reliable resource for their needs

Develop and execute comprehensive, customized client relationship plans to satisfy service needs, achieve business and profitability objectives and drive account retention to support revenue growth

Collaborate with internal support teams to address and resolve broker and client inquiries, and provide guidance on navigating systems, processes, and resources for smooth operations

Proactively communicate important updates, changes, and industry trends to brokers and clients to keep them informed and support decision-making

Conduct regular meetings and check-ins with brokers and clients to gather feedback, address concerns, and strengthen relationships

Coordinate stewardship meetings, reporting, and training for brokers, clients, and key partners to ensure service needs are met and business objectives achieved

Act as a liaison among brokers, clients, and internal supporting functions to identify challenges, collaborate on process improvements, implement best practices, and bridge relationships where resolution is needed

Monitor performance metrics and analyze data to identify areas for improvement, growth opportunities, ensure compliance with industry regulations, and provide actionable insights to drive business decisions

Partner closely with program manager to effectively identify and monitor risks associated with business practices preventing the submission of quality production

Perform other duties as required to support strategic business objectives

Qualification

Brokerage operationsClient relationship managementSales growth strategiesAnalytical skillsProblem-solving skillsInterpersonal skillsCommunication skillsCollaboration skillsOrganizational skillsConflict management

Required

Possesses excellent interpersonal and communication skills both verbal and written, strong executive presence, encouraging, diplomatic and flexible with the ability to be an active listener to build and maintain relationships while being persistent and patient in endeavoring to fully grasp all stakeholder needs

Highly organized, detail-oriented mindset, with strong analytical and problem-solving skills

Ability to manage multiple priorities, handle conflict with moderate oversight and work well under pressure

4-year college degree or equivalency strongly preferred; equivalent work experience may substitute

Proven experience in a similar role, preferably within the insurance industry, with a strong understanding of brokerage operations and procedures

Ability to work independently and as part of a team, with strong collaboration skills

High ethical standards and a commitment to maintaining client confidentiality

Ability to travel as needed (approximately 30% - 50%)