Sailor Health · 1 month ago
Care Strategy & Operations (Lead / Director)
New York City (Soho)
Full-time
Onsite
Lead/Staff
2+ years expSailor Health is on a mission to solve the mental health crisis among older adults, focusing on providing exceptional psychotherapy services. The Lead / Director of Care Strategy & Operations will be responsible for scaling operations, building customer support functions, and driving key operational metrics to enhance patient and provider experiences.
Mental Health Care
Responsibilities
Scale care operations 10x: Identify and break bottlenecks to unlock Sailor’s next 10x phase of growth. You'll go deep in our customer journey and find ways to enable a 10/10 patient and provider experience
Build and scale an Sailor's customer support function: You'll lead and grow our amazing support team. You'll launch systems, workflows, and KPIs so our customers receive timely and exceptional support
Drive Sailor's operations engine: You'll own key cross-functional operational levers such such as retention, NPS, clinical performance, and utilization. You'll work with our ops team to develop KPIs and reporting systems, followed by launching experiments to improve them
Design and collaborate on product roadmap: Work with engineering and design to turn frontline insights into product features that power care coordination, therapist tooling, and patient engagement
Qualification
Required
2-6 years of experience: You've operated in fast-paced environments – such as high-growth startups, consulting, investment banking
Driven and highly ambitious: You care deeply about doing exceptional work and about being excellent at what you do. This desire to win has shown up before – whether in academics, team sports, or in your prior jobs
Curious & resourceful: New challenges don't scare you. You move fast and learn how to figure things out
Analytical & decisive: You know how to set KPIs, derive insights from data, and digging deeper to find the root cause
Team player & mission-aligned: You're excited to work directly with founders, clinicians, and engineers. You care deeply about helping seniors get access care
Preferred
Healthcare experience is a plus
SQL or Python is a plus
Benefits
Comprehensive benefits, including medical, dental & vision insurance
One Medical Membership for US employees
HSA
Talkspace
HealthAdvocate
Teledoc Health
Flexible PTO and sick days
Lunch and dinner in the office covered by Sailor
Beautiful office in the heart of Soho
Friendliest and most dynamic team culture
Company
Sailor Health
Sailor Health is the leading provider of exceptional, accessible mental healthcare for older adults
11-50 employees
H1B Sponsorship
Sailor Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
Funding
Current Stage
Early StageCompany data provided by crunchbase