Arrowhead Pharmaceuticals · 22 hours ago
Help Desk Technician
Verona, WI
Full-time
Hybrid
Entry Level
$55K/yr - $67K/yr
1+ years expArrowhead Pharmaceuticals is a clinical stage biopharmaceutical company focused on developing innovative drugs for diseases with a genetic basis. The Help Desk Technician will provide front line support across a hybrid Windows Active Directory and Microsoft Entra ID environment, resolving incidents and fulfilling service requests while assisting with endpoint configuration and compliance.
BiotechnologyHealth CareNanotechnologyPharmaceutical
No H1B
Responsibilities
Provide Tier 1–2 support via phone, chat, email, and remote tools; document all work in the ticketing system and meet SLAs
Troubleshoot Windows 11 issues (login, profiles, performance, application errors, updates)
Support Microsoft 365 Office suite and basic Exchange Online tasks (mailbox access, distribution lists, shared mailboxes)
Assist with account lifecycle in Windows Active Directory (user creation, group membership) and Microsoft Entra ID (cloud accounts, app assignments)
Enroll and manage devices using Intune (Windows, iOS/iPadOS, Android) configuration profiles, compliance policies, and feature updates
Assist with OS image creation and deployment, application packaging and installation (Win32/MSIX), and troubleshoot install/update failures
Diagnose and resolve issues with laptops/desktops, docking stations, monitors, webcams, headsets, printers/MFDs
Coordinate warranty/repair, RMA, and hardware inventory updates
Basic troubleshooting of network connectivity (DNS, DHCP, Wi Fi) and remote access clients
Create/update knowledge base articles, quick start guides, and runbooks
Identify recurring issues, propose fixes, and escalate appropriately
Qualification
Required
Technical degree in an information technology related field
1 years in a help desk or desktop support role in a Windows enterprise environment
Hands on experience with Active Directory and Microsoft Entra ID for identity and access tasks
Practical knowledge of Microsoft Intune for device enrollment, policy management, app deployment, and compliance
Proficiency with Windows 11, Microsoft 365 apps, and common endpoint drivers/peripherals
Familiarity with PowerShell for routine administrative tasks (e.g., querying AD users/groups, basic Intune/Graph scripts)
Solid grasp of TCP/IP fundamentals, DNS, DHCP, and Wi Fi troubleshooting
Strong communication skills; ability to explain technical topics to non-technical users
Preferred
Bachelor's degree in Computer Science or a related field
CompTIA A+, Network+, or Microsoft Certified: MD 102 (Endpoint Administrator)
Scripting beyond fundamentals (PowerShell modules like Az, MSGraph, Intune)
Exposure to Exchange Online, Teams telephony, Bitlocker and OneDrive sync conflict resolution
Knowledge of Entra ID Connect / Cloud Sync concepts and hybrid identity basics
Familiarity with MacOS basics and mobile device management (iOS/Android) within Intune
Benefits
Competitive salaries
Excellent benefit package
Company
Arrowhead Pharmaceuticals
Arrowhead Pharmaceuticals is a biotechnology company that focuses on the development of medicine to treat diseases with a genetic origin.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.62BKey Investors
Sarepta TherapeuticsSixth StreetSilence Therapeutics
2024-11-26Post Ipo Equity· $325M
2024-08-08Post Ipo Debt· $400M
2024-01-03Post Ipo Equity· $450M
Leadership Team
Christopher Anzalone
President and Chief Executive Officer
Bruce Given
Chief Operating Officer
Recent News
2025-12-27
Los Angeles Business Journal
2025-12-24
Morningstar.com
2025-12-16
Company data provided by crunchbase