Optum ยท 1 month ago
Senior Clinical Administrative Coordinator
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
$20/hr - $35.72/hr
1+ years expOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. In this role, you will provide exceptional customer service to members while engaging them in health and wellness programs and ensuring high-quality interactions.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Make calls to qualified members to provide information and answer questions about health plan programs
Provide "best-in-class" customer service to enrollees
Meet established productivity, schedule adherence, and quality standards while maintaining good attendance
Identify, qualify, and engage members into the most appropriate health and wellness programs to meet their needs
Effectively engage members that either qualify for our programs or are interested in learning more about what is offered
Accurate documentation of consumer interaction
Appropriately follow all processes and procedures
Maintain engagement with all the customer requests to ensure high quality of customer service
Qualification
Required
High School Diploma / GED OR equivalent work experience
Must be 18 years of age or older
6+ months experience in an office setting or administrative role
1+ years experience in a high-volume call center
Proficient in Microsoft Word, Excel (creating, editing, saving) as well as Microsoft Outlook (customizing, navigating)
Ability to work core business hours: 9:00am - 8:00pm CST, Monday - Friday at least 50% of shifts will be evening. It may be necessary, given the business need, to work occasional overtime
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Ability to connect directly into internet - via hard wire (either directly to modem or router)
Excellent communication skills - both written and verbal
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Preferred
Sales experience
Healthcare or insurance benefits
Experience in a hospital, physician's office or medical clinic setting
Clerical or administrative support background and/or working in a call center environment
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase