Kärcher · 1 month ago
Field Service Technician (Boston,MA)
Boston, MA
Full-time
Onsite
Mid Level
$27/hr - $30/hr
3+ years expKärcher is a company focused on providing excellent service and solutions for cleaning needs. They are seeking a Field Service Technician to manage on-site installation, repair, and maintenance tasks while delivering exceptional customer service.
Mechanical Or Industrial Engineering
Responsibilities
Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature
Responsive Interaction with customers providing the highest level of service
Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs
Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, short-term rental, spare parts, and other equipment on site
Daily processing of Parts Received at tech location, to be conducted at the beginning of each day. Report discrepancies immediately
Managing all on-site installation, repair, maintenance, and test tasks
Diagnosing errors or technical problems and determining proper solutions
Other duties as assigned
Qualification
Required
Accurately and timely completion of Astea Mobile Work Orders, including capturing labor and travel time stamps, equipment list (make, model, serial number), parts and material needed and/or used, additional fees and expenses, detailed notes of work performed for each visit, root caused identification, submission of electronic files, checklists, and pictures as attachments within the system, capture customer name and signature
Responsive Interaction with customers providing the highest level of service
Satisfy in a timely and complete fashion, all business reporting documentation including but not limited to: timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs
Recognizing and securing additional revenue opportunities – new potential customers, recovering lost customers, PM service agreements, refurb equipment, short-term rental, spare parts, and other equipment on site
Daily processing of Parts Received at tech location, to be conducted at the beginning of each day. Report discrepancies immediately
Managing all on-site installation, repair, maintenance, and test tasks
Diagnosing errors or technical problems and determining proper solutions
Other duties as assigned
While performing the duties of this job, the employee is regularly required to stand and reach with arms and hands
Standing for 8 hours and frequent walking required
The employee must regularly lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and the ability to adjust focus
Travel and driving is required
Hospitals, schools, office buildings, industrial complexes, retail stores, etc
Varies by location
Preferred
3 to 5 years of related mechanical or technical experience, troubleshooting corded electric, battery, and/or combustion engine-powered equipment
Strong electro-mechanical skills
Valid driver's license with a clean driving record
High school diploma or equivalent
Benefits
Medical, Dental, and Vision plan
Paid Holidays (11 per year)
Flexible PTO for exempt employees; generous PTO for non-exempt employees
HAS, FSA, and 401K matching plans
Paid sick time, as well as short- and long-term disability insurance
Company
Kärcher
Kärcher, a family-owned enterprise, is the world’s leading provider of cleaning technology.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase