Global Credit Union · 1 month ago
Consumer Lending Title Supervisor
Glendale, AZ
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $113K/yr
2+ years expGlobal Credit Union is seeking a Consumer Lending Title Supervisor to oversee the Consumer Lending Title Specialists and Support Specialists. The role involves ensuring accurate recordation of liens, providing excellent member service, and maintaining compliance with relevant laws and regulations.
BankingFinanceFinancial Services
Responsibilities
Responsible for the selection, development, and performance of direct reports to retain a motivated and professional team. Participate in training others as directed
Supervise assigned personnel and direct the daily operations of the title specialists, including but not limited to; (1) use of VINtek reports to effectively monitor all accounts pending title, (2) ensure the credit union's lien is recorded in a timely manner, according to law, and on the correct security instrument (3) verify the proper security instrument is used to perfect the credit unions security interest (4) follow up is consistent and documented in VINtek, and (5) keep management informed of adverse situations, or negative trends
Supervise assigned personnel and direct the daily operations of the title support specialists, including but not limited to the regular review of title reports to monitor processes and ensure the credit union's security interest is released accurately and in a timely manner. Oversee the work assigned to individual staff members to ensure prioritizations are managed effectively and meet operational objectives
Take all actions necessary to prevent fraud, recover a loss and mitigate risk to the credit union as it relates to titles. This includes working with investigators, other areas of the credit union and requesting DMV records or filing complaints with the appropriate agencies
Ensure compliance with laws, rules, regulations, policies and procedures applicable to titling processes and related credit union activities
Provide prompt, professional, helpful, knowledgeable and courteous member service
Act as a liaison and work collaboratively with others and across geographic locations to coordinate, recommend and initiate changes or strategies to achieve organizational goals and enhance the quality and efficiency of Consumer Loan Administration
Protect member confidential information and ensure lien documents, files, members information and credit union checks are properly secured
Responsible for the development and maintenance of procedures and on the job training materials
Complete personnel related tasks in a timely manner. This includes but is not limited to performance evaluations and the review and approval of timesheets
Perform other duties as assigned
Qualification
Required
High school graduate or equivalent
Two years supervisory experience with an emphasis in consumer lending and direct customer contact
Aptitude for problem solving with the ability to analyze situations, evaluate alternatives and make independent decisions regarding resolution
Must be self-motivated and resourceful
Possess excellent interpersonal, organizational, verbal and written communication skills
Must have strong personality traits to handle complex and adverse situations
Benefits
Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
Company
Global Credit Union
Global Credit Union provides financial services such as e-services, debit, and credit rewards as well as offers a wide range of loans.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$110M2023-04-07Debt Financing· $110M
Leadership Team
Mary Global Credit Union
Executive Vice President/COO
Elizabeth Pavlas
Chief Operations Officer
Recent News
2025-06-25
GlobeNewswire News Room
2025-03-06
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