Pacific Life · 1 week ago
Sr Operations Data Analyst
Omaha, NE
Full-time
Onsite
Senior Level
$101K/yr - $123K/yr
5+ years expPacific Life is a company dedicated to providing support for its policyholders through innovative solutions. The Sr Operations Data Analyst will research and analyze operational data trends to support data-driven decisions, collaborating with internal teams to meet reporting needs and ensure accuracy in KPIs.
FinanceFinancial ServicesInsurance
Responsibilities
Supports Operations with developing, producing, and maintaining a variety of real time and historical reporting as requested. Focus may include, but is not limited to SLA and Productivity, Service Platform Analytics, Department and Operational Forecasting and Modeling
Build knowledge of Operations and departmental business, process, and customers. Consultatively collaborates with internal customers to identify and support reporting needs, even when initial objectives may be ambiguous
Effectively utilizes established data analytics tools to extract insights from data sets; Partners with Sr. Data Analysts to identify best approaches on complex reporting requests, as appropriate
Able to translate data for business leaders and users to facilitate decision making; Guides department leaders to effectively understand and use reports
Accurately uses historical data, statistical modeling and seasonality to develop long-term forecasting projections
Constructs capacity and overtime models for team to accurately determine staffing needs aligned to forecasting needs and minimize expense
Acts as direct point of contact for data needs of assigned business team; Demonstrates in-depth understanding of their KPIs and measurement approaches and aligns approaches with comparable teams as appropriate
Ensures accuracy of KPIs and alignment to department SLAs and business objectives
Qualification
Required
Preferably 5+ years within the financial services industry (or comparable equivalent), with experience in a highly service-focused, financial services Operations environment
Demonstrated research and analysis skills; Excellent problem solving and critical thinking skills
Strong communication skills and ability to clearly and concisely present findings back to various stakeholders, including leadership
Adept at managing time to oversee multiple processes and meet multiple deadlines. Able to work in a fast-paced environment with consistently changing priorities, remaining highly organized with an emphasis on accuracy and timeliness
Ability to work collaboratively with all levels of individuals
Able to work independently under minimal supervision
4-year degree or equivalent combination of work and experience
Preferred
Proficiency in data visualization tools such as Tableau, Power BI, or Business Objects
Experience working with data platforms and technologies such as Snowflake, Alteryx, or similar
Familiarity with operational data domains including Call Center metrics, Transactional Workflow, and Policy Administration systems
Natural curiosity and a growth mindset
Benefits
Medical, Dental, Vision, and Wellbeing Reimbursement Account
Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave
Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
Company
Pacific Life
Pacific Life Insurance is an insurance company that provides life insurance products, annuities, and mutual funds.
1001-5000 employees
H1B Sponsorship
Pacific Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (9)
2023 (16)
2022 (19)
2021 (14)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$1.44B2025-09-03Debt Financing· $750M
2025-06-18Debt Financing· $688.57M
Leadership Team
Howard Hirakawa
Senior Vice President and Fund Advisor Operations
Joe Krum
Senior Vice President & Managing Director, Global Institutional Investment Group
Recent News
Private Capital Journal
2025-12-05
2025-11-22
Company data provided by crunchbase