MPOWERHealth · 1 month ago
Analyst, User Services OH/PA
US-OH-Columbus
Full-time
Onsite
Entry Level
1+ years expMPOWERHealth is a company that has supported independent musculoskeletal physicians with advanced technology and best-in-class services for over a decade. They are seeking an IT Support Specialist to provide end-user support for technical issues and assist in managing IT infrastructure and systems.
Health CareInformation TechnologyMedicalMedical Device
Responsibilities
Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems
Create and manage user accounts and access
Perform Office 365 and network administration
Assist in IT Asset Management to ensure accurate inventory records
Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
Create knowledge base articles, checklists, procedures, and end-user training
Office 365 Administration
Microsoft Office Experience
Active Directory Experience
Exchange Server/ Exchange Online Experience
Networking – Router, Switch, Firewall, AP Etc. Experience Preferred
Mobile Device Management Experience
AV Equipment/Video Conferencing Solutions Experience
Experience with Windows OS, MAC OS, iOS, Android
Qualification
Required
Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems
Create and manage user accounts and access
Perform Office 365 and network administration
Assist in IT Asset Management to ensure accurate inventory records
Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
Create knowledge base articles, checklists, procedures, and end-user training
Office 365 Administration
Microsoft Office Experience
Active Directory Experience
Exchange Server/ Exchange Online Experience
Experience with Windows OS, MAC OS, iOS, Android
Bachelor's degree or equivalent combination of education and experience
Minimum 1-year experience in a similar role
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
Strong knowledge of IT support practices, hardware, and software troubleshooting
Excellent organizational and communication skills
Ability to build relationships with business leaders and translate needs into IT solutions
Strong problem-solving and decision-making abilities
Preferred
Networking – Router, Switch, Firewall, AP Etc. Experience
Mobile Device Management Experience
AV Equipment/Video Conferencing Solutions Experience
Benefits
Multiple medical plan options
Health Savings Account with company contributions
Dental & vision coverage for you and your dependents
401k with Company match
Vacation, sick time & Company paid holidays
Company wellbeing program with health insurance incentives
Company
MPOWERHealth
MPOWERHealth is a virtual health system, with end-to-end solutions that close the gap between cost and quality in musculoskeletal care.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott LaRoque
Chief Executive Officer & Founder
John Baldwin
VP, Chief Information Officer
Recent News
Company data provided by crunchbase