Community First · 1 month ago
Regional Community Manager
Detroit, MI
Full-time
Onsite
Senior Level
5+ years expCommunities First, Inc. is a Michigan-based nonprofit organization dedicated to building healthy, vibrant communities through economic development and affordable housing. The Regional Community Manager will provide multi-site leadership and operational support for a portfolio of properties, ensuring compliance, effective leasing, and strong resident relations.
CharityCommunitiesNon ProfitTraining
Responsibilities
Supervise and support Community Managers and leasing staff across assigned properties
Conduct regular site visits to assess leasing performance, certification accuracy, resident relations, and office operations
Provide coaching, mentoring, and corrective guidance to Community Managers
Ensure consistent application of policies, procedures, and operational standards across properties
Support onboarding and ongoing training of Community Managers within the region
Monitor leasing activity, occupancy trends, and unit availability for all assigned properties
Support Community Managers with marketing strategies, lead follow up, and sales coaching
Ensure timely processing of applications, move-ins, move-outs, transfers, and move in readiness coordination
Review waitlist management, screening outcomes, and leasing documentation for accuracy
Oversee LIHTC, Section 8, supportive housing, and Fair Housing compliance activities at each site
Review certifications and recertifications completed by Community Managers for accuracy and timeliness
Assist with preparation and response to audits, inspections, and file reviews
Conduct routine quality assurance checks on tenant files and compliance documentation
Provide guidance and training to on-site teams regarding regulatory requirements
Monitor rent collection performance, delinquency reports, payment arrangements, and eviction activity
Ensure accuracy of rent posting, ledger entries, and required documentation
Review site-level budgets related to office operations, marketing, and resident engagement
Support Community Managers in maintaining accurate and timely weekly, monthly, and quarterly reporting
Support Community Managers with resident complaints, escalated concerns, and conflict resolution
Promote and model a resident-centered approach at every property
Collaborate with supportive services teams to address resident needs and support retention
Identify trends in resident satisfaction and recommend improvements
Coordinate with compliance, finance, supportive services, and maintenance leadership to support smooth property operations
Assist with rollout of new procedures, programs, and organizational initiatives
Communicate regional needs and site-level issues to the Director of Property Management in a timely manner
Additional responsibilities may be assigned as needed to support organizational goals and regional operations
Qualification
Required
Five or more years of experience in multifamily property management, including LIHTC exposure
Experience supervising Community Managers or leading multiple properties
Strong communication, coaching, and team leadership skills
Ability to travel regularly between sites
Proficiency in property management software and reporting systems
Preferred
Bachelor's degree in business, real estate, management, public administration, or related field
Company
Community First
Community First is a non-profit organization that offers training, community support, and personality development services.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Seattle TechFlash
2025-06-30
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