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Americo Financial Life and Annuity · 1 month ago

Customer Experience Associate I

Kansas City, MO

Full-time

Onsite

New Grad, Entry Level

Americo Financial Life and Annuity is seeking Customer Experience Associates to join their Customer Experience Center. The role involves answering calls and emails from policyholders, providing information about life insurance and annuity products, and ensuring high-quality customer service.

BankingConsultingCrowdfundingFinancial ServicesInsuranceRetirement

Comp. & Benefits

Responsibilities

Answer phone calls from customers (and sometimes agents) in a timely and professional manner

Complete customer service requests; for example, mailing forms, completing financial transactions, and processing address changes

Assist customers with email requests for information

Qualification

Customer serviceMulti-taskingProblem-solvingTyping speed 40 wpmBilingual (Spanish)Communication skillsDetail-orientedTeamworkPositive attitude

Required

Have a passion for people and a desire to help others

Possess the skills to problem-solve independently

Have the ability to be courteous and patient with a positive attitude even when the situation is unpleasant

Are comfortable with computers and navigating across multiple applications while on the phone with policyholders

Enjoy talking with people! Our representatives take around nine calls an hour and need to communicate clearly and succinctly

Enjoy learning new things! During training, our representatives learn about insurance and annuity products, administration systems, and more, and they must retain information and relay it clearly to a customer

Excellent phone voice, grammar skills, and a strong desire to help people

Typing speed of at least 40 wpm

Ability to multi-task while accomplishing work-related items

Detail-oriented with a strong sense of urgency

Ability to build rapport while facilitating speedy resolution

Ability to prioritize work to ensure timely completion of all tasks

Ability to operate in a high-energy, ever-changing environment with assistance and direction

Independent problem-solving abilities

Desire and ability to take ownership of the situation and resolve problems

Ability to work in a team environment