Apply on Employer Site

Wavelo · 1 month ago

Fiber Operations Support Coordinator

United States

Full-time

Remote

Entry Level

$45K/yr - $48K/yr

2+ years exp

Ting Internet, a leading fiber Internet provider in the United States, is seeking a Fiber Operations Support Coordinator to join their National Fiber Operations Support Team. The role involves providing high-quality support for local fiber operations teams, managing construction-related concerns, and ensuring operational processes are followed.

SoftwareTelecommunications

Responsibilities

Coordinate the resolution of construction related concerns including damage to private property, infrastructure and installation damages

Correspond with residents regarding repairs and reimbursements

Provide high-quality day-of-job support as the first point of contact for field technicians and local operations teams across all Ting markets

Monitor scheduled and completed work orders for quality and accuracy, and ensure routing is optimized for local operations teams across all Ting markets

Assist with the collection and interpretation of data as it relates to national and local operational analytics

Ensure all operational playbooks, processes, and procedures are followed and provide feedback as appropriate

Assist local teams with workforce & capacity planning

Monitor vendor related SLAs and present data as it relates to national vendor performance

Qualification

Customer service experienceScheduling softwareVendor managementData analyticsConstruction knowledgeProperty management experienceCommunication skillsOrganizational skillsAttention to detailGrowth mindset