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The Upper Deck Company · 1 month ago

Associate Quality Assurance Manager

Durham, NC, US

Full-time

Onsite

Mid Level

$55K/yr - $60K/yr

3+ years exp

The Upper Deck Company is seeking an Associate Quality Assurance Manager to support their Shipping and Quality Assurance departments. This role involves supervising team members, improving workflow through project management and data analytics tools, and ensuring product quality standards are met.

Sports

Responsibilities

Support the daily operations of the Shipping and QA departments, maintaining focus on accuracy, efficiency, and on-time project completion

Supervise QA and Shipping team members, providing coaching, feedback, and assistance with problem-solving

Use project management software (e.g., Asana, Monday, Smartsheet) to organize priorities, track progress, and communicate updates

Generate and interpret data reports and quality metrics to identify areas for improvement, reduce errors, and support decision-making

Collaborate with Project Coordinators, Talent Relations, and Brand Management teams to resolve discrepancies and maintain alignment across departments Support continuous improvement initiatives and standard operating procedure (SOP) development

Take initiative in identifying process improvements and helping implement new tools or methods that enhance quality and efficiency

Qualification

Project management softwareData analyticsTeam managementData visualization toolsCommitment to qualityCommunication skillsProblem-solving skillsOrganizational skillsLeadership skills

Required

Bachelor's degree in business management, Operations, or a related field, or equivalent work experience

3–5 years of experience in project coordination, operations, or quality assurance

Demonstrated success in managing teams and improving performance through data analytics and technology-based solutions

Experience using project management software and working with data reporting tools

Proficient in project management software (e.g., Asana, Monday, Smartsheet) and data visualization tools (e.g., Excel, Power BI, Tableau)

Strong analytical, problem-solving, and troubleshooting abilities with a data-focused mindset

Excellent communication and interpersonal skills for cross-departmental collaboration

Highly organized with the ability to manage multiple high-priority initiatives simultaneously

Self-motivated leader with a hands-on approach and professional demeanor

Strong commitment to quality, accuracy, and continuous improvement

Company

The Upper Deck Company

Upper Deck, headquartered in Carlsbad, Calif., is a worldwide sports and entertainment company built on the pillars of quality craftsmanship, authenticity and innovation with a dedication to creating products that turn memorable moments into collectibles.

Founded in 1988

Carlsbad, California, USA

51-200 employees