Twist Bioscience · 1 month ago
Customer Support Administrator, EMEA - Temp
United States
Full-time
Remote
New Grad, Entry LevelTwist Bioscience is a company that focuses on synthetic genes and related products. They are seeking a Customer Support Administrator who will interface with internal customers to manage order fulfillment and service operations, while collaborating with various teams to ensure customer satisfaction.
B2BBiotechnologyChemicalHealth CareLife Science
Responsibilities
Creates and validates sales orders. Provides guidance to resolve errors or escalates to Manager for resolution of errors
Coordinates the different internal and external requests and makes sure they are received by the responsible parties
Aides in sales quote generation for the field commercial team
Works with internal teams such as Accounting, to ensure a correct invoice generation
Helps to maintain our databases as needed
Collaborates with internal and commercial teams to drive on time fulfillment of orders and resolution of issues to meet or exceed customer expectations
Works on internal projects from the team’s project log to improve efficiency and processes
Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures
All other duties as assigned
Qualification
Required
relevant professional experience that indicates success in a high throughput manufacturing environment
a strong attention to detail and a high level of self-organization to reliably work in a remote environment
the ability to communicate effectively in writing and verbally in English with a wide variety of people and have strong interpersonal skills
demonstrated ability to solve problems and work effectively in a team environment
Preferred
Associates or Bachelors degree in biology, chemistry or related field is desirable
experience in customer support is a plus, but direct customer interaction is not immediately required
Excellent computer skills using Microsoft Office, G-Suite and ideally Salesforce; experience with ERP software a plus
Company
Twist Bioscience
Twist Bioscience is a biotechnology company that offers synthetic DNA solutions, gene synthesis, and variant libraries.
Founded in 2013
501-1000 employees
H1B Sponsorship
Twist Bioscience has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (14)
2023 (22)
2022 (19)
2021 (4)
2020 (6)
Funding
Current Stage
Public CompanyTotal Funding
$553.11MKey Investors
Capital World InvestorsBiomatics Capital PartnersIllumina
2022-02-09Post Ipo Equity· $250M
2020-01-27Post Ipo Equity· $50M
2018-10-30IPO
Leadership Team
Emily Leproust
CEO
Siyuan Chen
Chief Technology Officer
Recent News
2026-01-14
Company data provided by crunchbase