Century Business Products & Catalyst IT ยท 1 month ago
Field Service & Install Technician
Sioux Falls,SD,US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $27/hrCentury Business Products & Catalyst IT is seeking a skilled and customer-focused Field Service & Install Technician to join their growing team. In this role, you will provide expert technical service and support to customers through field installation, startup, repair, and maintenance of hardware and software solutions, playing a key role in strengthening customer relationships and contributing to the expansion of their services.
ComputerElectronicsHardwareManufacturing
No H1B
Security Clearance Required
Responsibilities
Perform a wide range of technical field service duties including new product installations, equipment startup, functional testing, and end-user training
Test, calibrate, and verify system components and peripheral devices
Act as a professional representative of Century, delivering exceptional customer service on-site and during all service interactions
Diagnose issues and perform repairs efficiently and effectively
Promote and maintain strong, positive customer relationships
Accurately document machine data, service history, and quality-related information
Support the sales team by demonstrating products and solutions as needed
Communicate regularly with management to ensure customer expectations are met and key information is shared across teams
Provide backup support for the helpdesk and additional service needs when required
Make recommendations for product or service improvements based on field insights
Qualification
Preferred
Excellent written and verbal communication skills
Ability to understand and explain technical concepts clearly and effectively
Demonstrated aptitude for learning new technologies
Strong time management and project management abilities
High attention to detail with strong organizational skills
Proven ability to collaborate well with team members and customers
Experience prioritizing workloads to meet deadlines and work objectives
Ability to maintain required security clearance for this role
Passion for technology and a strong understanding of Century's mission and industry
Benefits
Medical, Dental, & Vision Insurance Options
401K with Company Match
9 Paid Holidays plus 2 weeks of PTO upon hire
Opportunities for Continued Education
Support of a Well Established & Trusted Company
Company
Century Business Products & Catalyst IT
Century Business Products & Catalyst IT provide office equipment, managed IT, integrated software, and document management in the Midwest region.
Founded in 1984
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase