Apply on Employer Site

ServiceNow · 1 month ago

Principal Technology Consultant (ITOM Expert) Top Secret Clearance Required

101 Constitution 101 Constitution Avenue NW 7th Floor, District of Columbia, District of Columbia, United States

Full-time

Onsite

Senior Level, Lead/Staff

$135K/yr - $237K/yr

5+ years exp

ServiceNow is a global leader in innovative AI-enhanced technology, helping organizations improve their operations. The Principal Technology Consultant will provide expert guidance on ITOM solutions, configure products, and support customer engagements to drive business outcomes on the ServiceNow platform.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Be the technical expert in how to best support IT by configuring ITOM Service Delivery using ServiceNow best practices focused on configuration vs. customization

Support the engagements efforts for ITOM specific areas such as Discovery, CMDB, Event Management, Service Mapping, integrations, re-engineering, improvement and gap analysis of current/future-state ITOM practices during workshops with key customer sponsors and stakeholders

Advise customers in their efforts to take advantage of the ServiceNow ITOM Solution’s standard capabilities in their efforts to improve their IT processes

Lead customer design workshops focused on ServiceNow Platform and ITOM Solution technology

Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them

Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement

Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development

Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

Develop required integration components (SSO, LDAP, etc.) with multiple systems

Develop required portal components

Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution

Juggle multiple and complex projects/initiatives

Promoting continuous improvement practices for delivery/engagement materials

Supporting specific sales activities when required

Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

Up to 50% travel annually, driven by customer needs and internal meetings

Qualification

ServiceNow ITOMConfiguration best practicesWeb TechnologiesIntegration developmentCustomer engagementInterpersonal skillsTeam player

Required

Top Secret Clearance or Above

At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals

Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems

Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies

Strong understanding with leading IT and related systems and tools such as Office 365, Teams, Workday, Twilio, etc

Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

Proven team player and team builder