This job has closed.

State of Missouri · 2 weeks ago

Lead Customer Service Representative - Lien Unit - 5044100

Jefferson City, MO

Full-time

Onsite

Mid, Senior Level

2+ years exp

The State of Missouri is seeking a Lead Customer Service Representative for the Collections and Tax Assistance Bureau - Lien Unit. This role involves supervising and training team members while ensuring effective communication and maintaining positive relationships to meet customer needs.

AgricultureGovernmentInformation Technology

Responsibilities

Review and distribute customer requests and documents to be processed within the unit

Produce and maintain production reports for daily functions completed by the unit

Establish and maintain ongoing positive working relationships by communicating effectively

Train new employees on processing procedures

Assign daily work priorities to team members for processing timely

Monitor employee leave balances and approve leave events and timesheets in Leave Track

Supervise, educate, monitor and obtain feedback from team members to improve processes

Schedule monthly ENGAGE meetings with all team members

Works closely with RSI to ensure Revenue Premier is processing requests as designed

Qualification

Customer ServiceLeadership ExperienceExcel SkillsContinuous Process ImprovementDependableMulti-task AbilitiesClear CommunicationAttention to DetailPositive AttitudeSelf-StarterOut of the Box Thinking

Required

Possession of a high school diploma or high school equivalency certificate

Two or more years of customer service and leadership experience

Intermediate Excel Skills

Preferred

Training, certification, and/or education in continuous process improvement programs such as Lean Six Sigma as well as completion of Missouri Way, Leadership Academy, and similar programs