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SymphonyAI · 1 day ago

Senior Internal Communications Manager

Palo Alto, CA

Full-time

Hybrid

Senior Level, Lead/Staff

$125K/yr - $150K/yr

8+ years exp

SymphonyAI is seeking a strategic, creative, and globally minded communicator to join their Human Resources team as a Senior Internal Communications Manager. The role focuses on enhancing employee engagement and connection through innovative communication strategies across diverse divisions and geographies.

Artificial Intelligence (AI)Consumer GoodsFinancial ServicesIndustrial ManufacturingInformation TechnologyMachine LearningMedia and EntertainmentRetailSoftware

Responsibilities

Create compelling, high-quality content across channels — including emails, newsletters, intranet, presentations, video, and storytelling pieces — that inform, inspire, and connect employees

Shape and execute the communications strategy for our divisions (e.g., Financial Crime, Retail), including intranet updates, divisional All Hands, and company-wide meetings

Partner closely with executives to craft high-impact communications such as speeches, presentations, and toolkits that amplify leadership voice and vision

Develop and maintain narrative frameworks that drive message consistency across audiences, mediums, and all brand touchpoints

Curate and advance the internal brand strategy to ensure communications reflect and reinforce our culture, values, and identity globally

Lead internal communications for global initiatives, ensuring messages are clear, engaging, and tailored to local audiences

Leverage AI tools and data-driven insights to personalize, optimize, and scale communications for greater impact

Manage the company’s presence and responses on platforms such as Glassdoor, ensuring timely, balanced, and brand-aligned engagement that positively shapes external employer perception

Continuously gather feedback and metrics to refine communication strategies, enhance message resonance, and drive employee engagement

Qualification

Internal communicationsContent creationExecutive communicationsGlobal audience experienceCommunication strategyProject management toolsWritten communication skillsVerbal communication skillsRelationship-building skillsTime management skills

Required

8+ years demonstrated experience in communications (internal, executive, marketing, PR, or related) global position

Track record of supporting senior leaders with messaging and presentations

Experience with global audiences and cross-time-zone collaboration

Skilled in HR-focused internal communications in a global context, designing strategies that enhance engagement, enable change management, and support organizational objectives worldwide

Strong command of communication channels and platforms, knowing when and how to use each

Proficiency in communication and project management tools

Proven ability to manage communication programs from concept through delivery

Exceptional written and verbal communication skills

Strong organizational, relationship-building, and time management skills

Personable, collaborative, and committed to representation of diverse perspectives