Anaqua · 1 week ago
Consultant, AQS Client Success (1333)
Massachusetts, United States
Full-time
Hybrid
Mid Level
$55K/yr - $75K/yr
3+ years expAnaqua is a premium provider of integrated intellectual property management technology solutions and services. They are seeking a highly motivated AQS Client Success Consultant to oversee client management for patent and trademark maintenance, providing best-in-class support and developing strong client relationships.
ComputerEnterprise SoftwareSaaSSoftware
Responsibilities
Provide best-in-class support for patent and trademark clients
Support the sales team during the latter stages of the process to educate clients on the services
Manage client relationships for new and existing clients
Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
Establish and maintain close working relationship with colleagues and teams across all territories to support a ‘one firm’ service delivery
Take a commercial approach to develop client relationships
Monitor docketing
Deliver data reconciliation
Provide internal and external software training related to the Services division
Author and update process documentation
Engage in continuous process improvements and change management across the business
Qualification
Required
Bachelor's Degree or related experience
3+ years of intellectual property experience
Superb attention to detail, accuracy and strong organizational skills
Experience MS Office technology (Word, PowerPoint, Excel, etc....)
Demonstrative proactive client relationship skills
Ability to multitask and work on multiple complex tasks
Ability to diligently review various documents and client files
Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals
Maintain high level of confidentiality and professionalism
Motivated and the ability to work in a fast-paced, team environment
Ability to work independently and time management
Paralegal skills and knowledge of Intellectual Property
Preferred
Experience in a change management environment is valuable
Benefits
Hybrid or fully remote work model
Medical, dental, vision, life, and pet insurance
401(k) with company match
Casual and fun work environment
3 weeks of vacation
8 company holidays, plus 2 floating holidays
Company
Anaqua
Anaqua provides intellectual asset management software solutions and services to corporations and law firms of all sizes.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
AstorgInsight Partners
2024-11-18Acquired
2019-02-13Private Equity
2013-10-17Private Equity
Leadership Team
Justin P. Crotty
Chief Executive Officer
Vincent Brault
SVP, Product, Innovation & Marketing
Recent News
2025-11-20
2025-11-20
2025-10-28
Company data provided by crunchbase