Western Alliance Bank · 1 month ago
Client Care Specialist
Chandler, AZ
Full-time
Onsite
Entry Level
1+ years expWestern Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation, and they are seeking a Client Care Specialist. The role involves answering complex inquiries, providing support to clients, and ensuring a high-quality customer experience while adhering to regulatory requirements.
BankingFinanceFinancial Services
Responsibilities
Client Care Specialist answers complex telephone and email inquiries from business and consumer clients and internal departments
Assists internal and external clients with a full array of support from general navigation to in-depth technical interfaces
Researches and resolves a wide variety of complex incoming inquiries including Remote Deposit Capture, ACH, Positive Pay, Reverse Positive Pay, and Wires, etc., while serving clients with professionalism, precision, and care
Takes ownership of issues through resolution of all customer inquiries using telephone, email, and written correspondence including any additional follow-up
Partners with internal associates to provide treasury solutions in a consultative manner while incorporating a keen awareness of risk mitigation and client focus
Understands the client’s needs and responds based on the urgency around time-critical situations and escalates issues to management in a timely fashion when necessary
Sets client expectations and mitigate risk by thoroughly researching and documenting client issues and escalating new or unresolved system/process issues
Works independently in accordance with established regulatory requirements without supervision
Periodically assists in special projects and tasks including training fellow associates when necessary
Strict adherence to customer verification procedures to validate/verify the identity of customers prior to releasing information and/or assisting with transactions
Qualification
Required
1+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service or similar field
High school diploma required
Entry level knowledge of general banking, loans, treasury management and other commercial banking products and services
Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced speaking and writing communication skills
A willingness to learn, teach, and share information required
Preferred
Experience working in a call center or cash handling
Call center, consumer and small business banking products, cash management, and/or payment processing experience
Benefits
Competitive salaries
An ownership stake in the company
Medical and dental insurance
Time off
A great 401k matching program
Tuition assistance program
An employee volunteer program
A wellness program
Company
Western Alliance Bank
Western Alliance Bank is a banking firm that offers commercial and business banking solutions.
Founded in 1994Phoenix, Arizona, USA
1001-5000 employees
H1B Sponsorship
Western Alliance Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (42)
2024 (30)
2023 (49)
2022 (28)
2021 (13)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-11-19Post Ipo Debt· $400M
2005-06-30IPO
Leadership Team
Tim Boothe
Chief Operating Officer
Barbara Kennedy
CHRO, EVP
Recent News
2026-01-22
Morningstar.com
2026-01-09
Company data provided by crunchbase